martin_kelly_6m8272fge9fbs's profile

8 Messages

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256 Points

Thu, Mar 17, 2022 6:27 PM

Closed

Solved

Unable to load cinemass

I've had this problem for a few days.  It almost stopped for a day then started again. 

I click on favourites and then go to cinemas.  Nothing comes up. No favourite cinemas.  No local ones. Nothing at all.

Jon

Employee

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292 Messages

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2.9K Points

Il y a 3 m

Hello @martin_kelly_6m8272fge9fbs,

 

In order to help you, please provide us with screenshots and with the location (zip/postal code) you are using.

 

Thanks in advance!

8 Messages

 • 

256 Points

Il y a 3 m

I've had this problem for a few days.  It almost stopped for a day then started again. 

I click on favourites and then go to cinemas.  Nothing comes up. No favourite cinemas.  No local ones. Nothing at all.

8 Messages

 • 

256 Points

Il y a 3 m

It's showing films for tomorrow,  but nothing today. Has not all day. It could be like this for tomorrow or different,  just not showing movies all the time 

Employee

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4.8K Messages

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149K Points

@martin_kelly_6m8272fge9fbs​  Thanks for the information.  We have uncovered an issue with unmatched titles in our showtimes feed which could be the root cause here. How does it look today, and if the page is still empty, do you know which titles are playing locally via another source and can you list them here?