S

4 Messages

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100 Points

Sat, Apr 16, 2022 5:25 PM

Solved

Trailers not playing full screen anymore

Hi,

For a couple of months all videos are unable to run in full screen.

It used to work perfectly.

Now when I click on the full screen button ( stretch one, bottom right), the video plays almost full screen. However it's not, there's still a IMDb line on top. And worse, the phone (OnePlus 8 pro) doesn't consider it full screen either, which means if I don't click on the image then the phone locks itself. And when I unlock it the video plays from the start. If I don't touch the screen perfectly next or previous video plays instead. If I simply click on the screen the video continues but is reduced.

It is very disturbing and it's been quite hard to watch a full video, especially when the trailer is a few minutes long.

Please help.

Anyone heard of this issue?

Note: of course I tried to reset the app, delete all data, reinstall. But nothing I tried worked.

Thanks in advance

BR

Jon

Employee

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366 Messages

 • 

3.6K Points

8 months ago

Hello @Stanichou,

 

So that we can investigate further, please provide us with more information on the device and issue you're experiencing

  1. Device Model
  2. Operating system
  3. OS version number
  4. IMDb app version number (if applicable)
  5. Screenshots
  6. What Videos are you trying to watch? The URL links, please

Thanks in advance. We look forward to assisting you further.

4 Messages

 • 

100 Points

8 months ago

Hi @Jon 

Device Model: OnePlus 8 Pro

Operating system: android

OS version number: android 11 with Oxygen OS 11.0.11.11.IN11BA

IMDb app version number (if applicable): 8.5.5.05

Screenshots: attached, IMDb main video (stranger things season 4) after I clicked on the full screen button.

What Videos are you trying to watch? Any video on the app. All play the same.

Thank you for your help.

BR

Jon

Employee

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366 Messages

 • 

3.6K Points

7 months ago

Hello @Stanichou,

 

I've forwarded this information to our technical team for further investigation.

 

I'll reply once we receive further information - thank you for your patience!

 

 

(edited)

4 Messages

 • 

100 Points

7 months ago

Hi @Jon 

And thank you very much for your help! :)

BR

30 Messages

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2.4K Points

4 months ago

Hello @Jon 

I am having the same problem. Any progress on the subject? Can you help please. Why can't we watch trailers and videos in full screen in the app? When will the status bar and navigation bar disappear?


Below is a screenshot of the Shazam trailer:

Device Model: Samsung Galaxy M21
Operating system: Android 10
IMDb app version number: 8.5.8.108580300

(edited)

4 Messages

 • 

100 Points

4 months ago

Hi @bilal_5246279 

Unfortunately I won't be able to help as I'm not affected by this issue anymore.

It disappeared all of a sudden without me doing anything but install the usual updates.

My phone received the update for Android 12, maybe it has something to do with it.

Sorry 

Sally

Employee

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498 Messages

 • 

5.4K Points

1 month ago

Hi there,

 

According to our technical team, this problem should have been resolved by installing the latest update.

Could you please confirm if the problem has been resolved on your end?