M

5 Messages

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110 Points

Sat, May 8, 2021 12:11 PM

Closed

Solved

notifications

ever since I switched from Android 8 to 10 and then 11 I haven't received a single notification anymore, I liked getting notifications about new trailers to watch because otherwise I always forget to manually open the app and check out new trailers every few days

Employee

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2.3K Messages

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40K Points

Il y a 1 a

Hi @myxomatosis 

If you have confirmed that the Notifications settings within the IMDb app are properly updated - please check your device's notification settings. You may need to adjust your settings for the IMDb app notifications within your device settings. 

5 Messages

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110 Points

everything is enabled, not only in the app but also my phone's notification settings, but still nothing –it's been months now without a single notification

Employee

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2.3K Messages

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40K Points

Apologies for the delay on this - are you still experiencing this issue? 

5 Messages

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110 Points

yes and now I'm on Android 12 so I guess there's even less hope than ever for the issue getting fixed, i no longer rely on the IMDb app to watch new trailers but instead got subscribed to all major studios' and streaming services' YouTube channels..  what I don't understand is why this issue is now marked as 'solved' here when it's actually far from it

Elliot

Employee

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172 Messages

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2.2K Points

Il y a 5 m

Hi @myxomatosis 

So that we can investigate further, please provide us with more information on the device and issue you're experiencing

  1. Device Model
  2. OS version number
  3. IMDb app version number

5 Messages

 • 

110 Points

Il y a 5 m

sure..  the thing is that, as i said in my original post and mentioned in my previous reply, the issue has spanned through a few devices, several os versions and i guess many app versions..  even my op was not made when the issue was 'fresh', it had been going on for months by then and i was already tired of it..  the last device and os on which i got trailer notifications was the lg g6 running android 8 (oreo), i never used android 9 pie because (as said in the op) i switched directly from 8 to 10 with a custom rom on the xiaomi note 5 pro and then got a google pixel 4a that came with 10 but soon got updated to android 11 and now 12 a few months ago..  all of which have seen the issue persisting, and my partner with a xiaomi note 9 s does not get any trailer notifications either (idk which os or app version he has, i think he's on android 11)

Jon

Employee

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290 Messages

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2.9K Points

Il y a 4 m

Hello @myxomatosis,

 

I've forwarded this information to our technical team for further investigation.

 

I'll reply once we receive further information - thank you for your patience!

Jon

Employee

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290 Messages

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2.9K Points

Il y a 24 d

Hello @myxomatosis,

Thank you very much for your patience!

Our technical team has reported that the issue referenced in your message has now been resolved.

The recommendations from the team would be:

  1. Make sure you are using an officially supported Android version
  2. Uninstall/reinstall the application
  3. Make sure to accept notifications on startup
  4. Go to settings and make sure notifications are turned on appropriately