notifications

Hi @myxomatosis 

If you have confirmed that the Notifications settings within the IMDb app are properly updated - please check your device's notification settings. You may need to adjust your settings for the IMDb app notifications within your device settings. 

Hi @myxomatosis 

So that we can investigate further, please provide us with more information on the device and issue you're experiencing

1. Device Model
2. OS version number
3. IMDb app version number

sure..  the thing is that, as i said in my original post and mentioned in my previous reply, the issue has spanned through a few devices, several os versions and i guess many app versions..  even my op was not made when the issue was 'fresh', it had been going on for months by then and i was already tired of it..  the last device and os on which i got trailer notifications was the lg g6 running android 8 (oreo), i never used android 9 pie because (as said in the op) i switched directly from 8 to 10 with a custom rom on the xiaomi note 5 pro and then got a google pixel 4a that came with 10 but soon got updated to android 11 and now 12 a few months ago..  all of which have seen the issue persisting, and my partner with a xiaomi note 9 s does not get any trailer notifications either (idk which os or app version he has, i think he's on android 11)

Hello @myxomatosis,

I've forwarded this information to our technical team for further investigation.

I'll reply once we receive further information - thank you for your patience!

Hello @myxomatosis,

Thank you very much for your patience!

Our technical team has reported that the issue referenced in your message has now been resolved.

The recommendations from the team would be:

1. Make sure you are using an officially supported Android version
2. Uninstall/reinstall the application
3. Make sure to accept notifications on startup
4. Go to settings and make sure notifications are turned on appropriately