karen_norton's profile

52 Messages

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1.7K Points

Sun, Mar 20, 2022 8:44 PM

In Progress

No scrollbar in review text/comment box (text being cutoff by phone's keyboard)

Hello all,

I do most of my IMDB contributions via my Android phone but it has been awhile since my last contribution so I'm sure there have been Android and IMDB app updates since I last contributed.

I just wrote a review for the episode of a show and all was fine until I got a couple sentences into typing at which point when the sentence naturally wrapped to the next line I could no longer see text I was typing. My keyboard was blocking it. I had to keep minimizing the keyboard to see the text I just typed because no scrollbar appeared to move the text up.

I don't recall having this problem before doing reviews. I tried doing a search to see if this had been reported but I couldn't find anything. It doesn't happen everywhere. For example this text/comment box is working fine.

Android: v10

IMDB App: vV8.5.4.108540300

If you need more info let me know.

Jon

Employee

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261 Messages

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2.6K Points

2 m ago

Hello @karen_norton,

 

So that we can investigate further, please provide us with more information on the device and issue you're experiencing

  1. Device Model
  2. OS version number
  3. Screenshots

Thanks in advance. We look forward to assisting you further.

52 Messages

 • 

1.7K Points

@Jon​ Apologies for the delay in replying. Your reply went to my spam folder. To answer your questions:

1. Device Model: LGG7 ThinQ.

2. OS: Android v10.

3. I experienced the issue using the IMDB app on Android. I don't know if this problem also exists using the Chrome browser on Android.

4. Screenshot attached. There are a bunch more "D's" below the keyboard but because the scrollbar isn't invoked on the right I can't scroll to continue typing. I can't access the text below the fold because the keyboard is blocking it. If you need more info let me know.

Jon

Employee

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261 Messages

 • 

2.6K Points

2 m ago

Hello @karen_norton

 

Thank you for provide us with this information.

 

I've forwarded this information to our technical team for further investigation.

 

I'll reply once we receive further information - thank you for your patience!

 

 

52 Messages

 • 

1.7K Points

@Jon​ Awesome. Thanks so much!