Lists Not Working on App

Hello there @agent_slash,

My name is Vic from IMDb Support, thank you for contacting us.

Please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App.

• For iOS, please ensure that your device is on iOS 13 or higher

• For Android, please ensure that the IMDb App is version 8 or higher

In order to investigate further about this situation, please try the following steps :

- Restart your device

- Clear cookies and browsing history, if applicable

- Ensure that your device and app/web browser have the latest updates

- Attempt to reproduce the issue on a different browser/device (e.g. Chrome, Safari)

- Check your internet connection

- Uninstall and then reinstall back the app

If you've followed each of the steps above and are still experiencing issues, please provide us with the following information:

1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):

2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):

3. Your IMDb app version, if applicable (e.g. 1.4):

4. Explanation of the problem, including clear steps to reproduce the issue:

5. Is the issue also happening with other browser/devices?

6. Have you had this problem before? If so, when did it start happening?:

7. If possible, please attach screenshots of the error/issue you are experiencing:

Thank you in advance. Looking forward to hearing from you again!

Please let us know if we can offer any further help.

Experiencing the same problem here. Done all the action above. Nothing is working, always saying '0 lists'. How's this being solved?

Yeah, still '0 Results'...What's going on?

After weeks, this issue is still occurring, and I haven't heard back from the support team. Is there any kind of update someone can offer?

Haven’t heard back from support either. Bit frustrating. Not working since quite some time.

Hello @agent_slash , @jennifer_5459194 and @AKK,

I've forwarded this information to our technical team for further investigation, ticket reference P70925516. We will email you back when we receive an update on this.

Thank you in advance for your patience. We look forward to assisting you further.

I did all adviced to remove this 0 results lists problem. Nothing worked. Waiting and still waiting for an update in which this problem goes away.

Hi there,

Thanks for your follow up about this.

As mentioned, this has been forwarded onto our technical team for further investigation and we'll get back in touch when we have an update for you.

We're unable to expedite this process for you - please also note that messaging in frequently about the same issue may cause the investigation to take longer.

Thank you in advance for your patience.

Being "in progress" for about 2 month now, I guess this is not going to be solved in the near future. I wonder however since lists always been an integral feature within the app, at least for me. Disappointing. 

So, is this a common problem or are only a few users affected? Because I wonder, it just seems such an important issue isn't able to be solved.

I'm a delivery manager working with tech squads. This issue is easy to replicate, as multiple users reporting the issue. I can't image it's that difficult to fix either. Why is it taking so long to resolve? Lists are an important feature of the app for many users. Why aren't you getting a hotfix out to sort it ASAP? 

A quick update on this ... the Android team have located the issue and a fix is in progress for the next release (tracking ticket is #P77732564).  Locating the source of the problem proved harder due to the small number of impacted customers.  Sorry for the delay and the inconvenience in the meantime. 

Just confirming that this was fixed in the 8.7.6 release.  Sorry for the inconvenience and please let us know if there are any further problems.