agent_slash's profile

11 Messages

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186 Points

Sun, Aug 21, 2022 7:03 AM

In Progress

Lists Not Working on App

For the last week or so, whenever I'm trying to get to my lists on the IMDb app, it says '0 results' and won't show them, but they're showing up just fine on my browsers. 

Vic

Employee

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148 Messages

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1.8K Points

1 m ago

Hello there @agent_slash,

 

My name is Vic from IMDb Support, thank you for contacting us.

 

Please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App.

 

• For iOS, please ensure that your device is on iOS 13 or higher

• For Android, please ensure that the IMDb App is version 8 or higher

 

In order to investigate further about this situation, please try the following steps :

 

- Restart your device

- Clear cookies and browsing history, if applicable

- Ensure that your device and app/web browser have the latest updates

- Attempt to reproduce the issue on a different browser/device (e.g. Chrome, Safari)

- Check your internet connection

- Uninstall and then reinstall back the app

 

If you've followed each of the steps above and are still experiencing issues, please provide us with the following information:

 

1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):

2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):

3. Your IMDb app version, if applicable (e.g. 1.4):

4. Explanation of the problem, including clear steps to reproduce the issue:

5. Is the issue also happening with other browser/devices?

6. Have you had this problem before? If so, when did it start happening?:

7. If possible, please attach screenshots of the error/issue you are experiencing:

 

Thank you in advance. Looking forward to hearing from you again!

 

Please let us know if we can offer any further help.

11 Messages

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186 Points

@Vic​ I uninstalled and reinstalled the app and was able to fix the problem for a few days. However, after the most recent August 22 update, it's gone back to doing the same thing, and uninstalling/reinstalling isn't working this time.

Vic

Employee

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148 Messages

 • 

1.8K Points

Hello there @agent_slash ,

 

My name is Vic from IMDb Support, thank you for contacting us.

Can you please try again to access you lists?

Have a nice day.

11 Messages

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186 Points

@Vic​ It still isn't coming up. I've uninstalled/reinstalled the app again, and have restarted my phone, and nothing is working. 

2 Messages

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94 Points

I have the same problem with lists not showing in the app. They show fine when signing in via the Web. I have a Oneplus 10. App version is 8.7

Edward

Employee

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174 Messages

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1.9K Points

Hello @agent_slash​,

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

Edward

Employee

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174 Messages

 • 

1.9K Points

@jennifer_5459194​ 

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

3 Messages

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84 Points

1 m ago

Experiencing the same problem here. Done all the action above. Nothing is working, always saying '0 lists'. How's this being solved?

3 Messages

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84 Points

1 m ago

Yeah, still '0 Results'...What's going on?

11 Messages

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186 Points

24 d ago

After weeks, this issue is still occurring, and I haven't heard back from the support team. Is there any kind of update someone can offer?

Vic

Employee

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148 Messages

 • 

1.8K Points

@agent_slash​ 

Please provide below information:

1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):

2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):

3. Your IMDb app version, if applicable (e.g. 1.4):

4. Have you had this problem before? If so, when did it start happening?:

Have a nice day.

(edited)

3 Messages

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84 Points

24 d ago

Haven’t heard back from support either. Bit frustrating. Not working since quite some time.

Vic

Employee

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148 Messages

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1.8K Points

@AKK​ 

Please provide below information:

1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):

2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):

3. Your IMDb app version, if applicable (e.g. 1.4):

4. Have you had this problem before? If so, when did it start happening?:

Have a nice day.

(edited)

11 Messages

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186 Points

I already talked to the support team weeks ago, and provided them with all of the above information about a dozen times. They were completely ineffective at solving the problem, and I haven't heard back from them since. 

Vic

Employee

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148 Messages

 • 

1.8K Points

18 d ago

Hello @agent_slash , @jennifer_5459194 and @AKK,

I've forwarded this information to our technical team for further investigation, ticket reference P70925516. We will email you back when we receive an update on this.

Thank you in advance for your patience. We look forward to assisting you further.

1 Message

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66 Points

16 d ago

I did all adviced to remove this 0 results lists problem. Nothing worked. Waiting and still waiting for an update in which this problem goes away.

Vic

Employee

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148 Messages

 • 

1.8K Points

5 d ago

Hi there,

Thanks for your follow up about this.

As mentioned, this has been forwarded onto our technical team for further investigation and we'll get back in touch when we have an update for you.

We're unable to expedite this process for you - please also note that messaging in frequently about the same issue may cause the investigation to take longer.

Thank you in advance for your patience.