M

1 Message

 • 

70 Points

Mon, Sep 5, 2022 6:56 PM

Solved

Consistently getting the "Inconceivable!" Something went wrong. Our engineers...

To whom it may concern, 
My device information:- SM-G998U- samsung- en_US- OS 31- IMDb v8.7.0.108700400- Feature DEF
 
There has been a problem with how well the app works for some time now. It doesn't matter if I'm on a 5G cellular connection, wifi connection,  or what. Now I have experienced this problem on multiple mobile devices as well. It started about 1.5 years ago on at the time a Samsung Galaxy S9 Plus. I switched devices to the Samsung Galaxy S21, then upgraded to the S21 Ultra. On the S21 Ultra (this device) the problem has consistently gotten worse and happens more frequently. I have taken these steps to try to improve the problem: 
Cleared app cashe & data
Uninstaller & reinstalled the app
Used the phones special menu mode by using the volume up key and the side key during powering up, then clearing cashe that way. I have even cleared browser cashe on both the Samsung browser and Google Chrome to see if that would improve the connection issues. 
 
None of these troubleshooting steps have improved anything. I've tried all these over months. Yet the connection issues continue to get worse, and happen more, and more frequently. Keep in mind, I have experienced this same problem across multiple devices as well. Now the only connections between all the devices were they were all Samsung phones, and they were all through AT&T. Some were on 4G Lte service, and some on 5G, and of course multiple wifi connections. Yet the problem has existed across it all. It used to happen occasionally though. Now it happens 80% to 90% of the time. So that leaves me to one conclusion. The problem has to be on the IMDb end, and is not getting any improvements. Can someone please explain this to me?
Vic

Employee

 • 

148 Messages

 • 

1.8K Points

Il y a 1 m

Hello there @MikeHayner ,

 

My name is Vic from IMDb Support, thank you for contacting us.

Thank you for the complete explanation, please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App.

 

• For Android, please ensure that the IMDb App is version 8 or higher

 

In order to investigate further about this situation, please try the following steps :

 

- Restart your device

- Clear cookies and browsing history, if applicable

- Ensure that your device and app/web browser have the latest updates

- Attempt to reproduce the issue on a different browser/device (e.g. Chrome, Safari)

- Check your internet connection

- Uninstall and then reinstall back the app

 

If you've followed each of the steps above and are still experiencing issues, please provide us with the following information:

 

1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac): SM-G998U

2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10): Samsung- en_US- OS 31

3. Your IMDb app version, if applicable (e.g. 1.4): v8.7.0.108700400

4. Explanation of the problem, including clear steps to reproduce the issue:

5. Is the issue also happening with other browser/devices?

6. Have you had this problem before? If so, when did it start happening?:

7. If possible, please attach screenshots of the error/issue you are experiencing:

 

Thank you in advance. Looking forward to hearing from you again!

 

Please let us know if we can offer any further help.