niclas_vip's profile

9 Messages

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174 Points

Thursday, April 20th, 2023 5:57 PM

Solved

Bug problem crashing

Crashing instantly when tapping episodes 

Jon

Employee

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423 Messages

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4.2K Points

2 months ago

Hello @niclas_vip,

I am sorry to hear that you were unable to resolve this issue. Please provide us with more information on the device and issue you're experiencing so we can further investigate:

  • Browsers tested. 

  • Browser version number
  • Operating system
  • OS version number
  • Do you use a VPN or an ad-blocker?
  • Screenshots

9 Messages

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174 Points

2 months ago

No cause not the same at all

Android 

13

No

Is same on all of TV shows episodes it's crashing and are a very annoying bug 

(edited)

Edward

Employee

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614 Messages

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6.8K Points

Hello @niclas_vip​,

Thanks for the information provided. Please confirm the following information:

1. Explanation of the problem, including clear steps to reproduce the issue:

2. Is the issue happening in the app or in the website?
3. Is the issue also happening with other browser/devices? 
4. Have you had this problem before? If so, when did it start happening?:
5. If possible, please attach screenshots of the error/issue you are experiencing.

9 Messages

 • 

174 Points

When goes in on a page tv serie and tap episodes the app is crashing 

No this was starting 2 betas ago 

As explain app

How can I take a screenshot on a crash 

I tell you that the app force closing constantly 😥 not happy 

Yes it happening on my Samsung tablet also android 11 same crash

(edited)

Edward

Employee

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614 Messages

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6.8K Points

Hello @niclas_vip​,


I've forwarded this information to our technical team for further investigation.

I'll reply once we receive further information. Thank you for your patience!

9 Messages

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174 Points

@Edward​ my tablet is working but not my mobile

Edward

Employee

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614 Messages

 • 

6.8K Points

@niclas_vip​,

Can you please confirm what country you are located?

Additionally, please confirm which TV shows specifically crash (or if it's happening in any TV episodes/series?) ?

9 Messages

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174 Points

Sweden

One ex is black-ish crashing 

Night agent almost all is crashing 

Samsung flip 4 android 13 

Cheers hope you can fix this :-) 

9 Messages

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174 Points

Nothing has happene same bug 😫

Edward

Employee

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614 Messages

 • 

6.8K Points

@niclas_vip​,

Our team is aware of the issue and working to investigate and resolve it as quickly as possible.

We'll update this thread once we receive further information.

Thanks for your patience.

Edward

Employee

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614 Messages

 • 

6.8K Points

Hello @niclas_vip,

Our tech team has informed that the issue in question has been resolved in the latest IMDb app version.

We recommend updating your IMDb app to the latest version and confirming if the issue is resolved.


Please visit our help pages for more information on how to update the IMDb app on iOS or Android.

9 Messages

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174 Points

Yes it seems to be working;)