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5 Messages

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114 Points

Sunday, January 29th, 2023 8:09 PM

Solved

App crashes when searching movie/tv titles

​I have android and the newest version of the app however when I search movies/tv shows, the app crashes. It seems to always happen when I search too quickly. But sometimes even when I search slowly it crashes. ​

5 Messages

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116 Points

2 months ago

Same thing has been happening on my Google Pixel 7.  Did all the TS-ing, even uninstalling and reinstalling the app. Also happening on my fiancee's phone (same model). We've been experiencing this for at least a couple of months. I know it worked perfectly for me until I installed the latest update (at the time). Haven't found anything to fix it so if I need to search more than one title I have resorted to opening IMDB in Chrome. 

Sally

Employee

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615 Messages

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6.6K Points

2 months ago

Hi there,

 

Please uninstall and install the app again.

 

If the issue persists, please confirm the following:

 

• Device model
• IMDb App version number 

5 Messages

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116 Points

@Sally​  Uninstalled and re-installed app, no change

Device model: Pixel 7

IMDb App version number: 8.7.6.108760500

5 Messages

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116 Points

2 months ago

Still the same issue after force stopping the app and restarting my phone
Not sure which number you need so here's all of them 😅
Sally

Employee

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615 Messages

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6.6K Points

@Mooferoofie​ 

Thank you for the information.

The issue has been escalated and we are looking forward to hearing from you!

5 Messages

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114 Points

2 months ago

Hi @Edward and @Sally  looks like that im having the same issues after doing the following. 

  • Force close the app, then re-open
  • Restart your device

Here is my device OS Version: Android 13

(edited)

5 Messages

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114 Points

1 month ago

Hi @Edward  and @Sally,

Can @Mooferoofie and I get an update on where we are with this? I'm still having the same issues with the app. 

Sally

Employee

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615 Messages

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6.6K Points

@Halfrican91​ 

Hello hello,

Our technical team confirms that the problem has been fixed in the latest update.
Could you check if this is working?

5 Messages

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114 Points

Hi @Sally ,

That seemed to fix it on my end! I uninstalled the app, reinstalled it, reset my Google Pixel and it sea good now. Will notify if I come across any more bugs but huge shout-out to the team. Thank you guys. 

5 Messages

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116 Points

@Sally 

Hello! I uninstalled and reinstalled the app and that didn't work for me. I know @Halfrican91 also reset their phone but I'm not willing to reset my whole phone just to try to get one app to work 😕 

(edited)

Edward

Employee

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483 Messages

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5.5K Points

@Mooferoofie​,

Thanks for reporting this. We have forwarded this information to our tech team again, so they can investigate further.

We'll reply back once we have an update/resolution on this.

Thanks for your patience!

5 Messages

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116 Points

@Edward​ Wow! Thank you so much!!!!

Employee

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5.6K Messages

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158.4K Points

@Mooferoofie​ The team have an additional fix in the pipeline so once version 8.8.1.03 of our app Is available to you, please install and let us know if it helps. 

Employee

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5.6K Messages

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158.4K Points

@Mooferoofie​ How are are things going with the app now?