Android app

@Sally​ tried both. Same result. Even tried logging out and back in. 

@Jaitrak​ 

I'm sorry for this.

Please confirm and write us back with the following:

• Device model
• OS version number
• IMDb App version number

@Sally​ 

My device information:
- SM-N981U1
- samsung
- en_US
- OS 33
- IMDb v8.8.2.108820300
- Feature DEF

Hello @Jaitrak​,

Thank you for reporting this issue and for the information provided. I've forwarded this information to the appropriate team for further investigation.

I'll reply once we receive further information.

Thank you for your patience.

Hello @Jaitrak​,

Please provide us with more details about the error you see.

1. Do you see the same error on name pages, or it is limited to TitlePages?
2. Is it limited to all title pages or only particular ones?
3. Were you logged in during this stage? 
4. If you can, please provide us with some screenshots as well.

Thanks in advance!

@Edward

This shows up everytime I open a title like a movie or a tv show. But pages for people seem to work properly. ​

Hello @Jaitrak​,

Thanks for the information provided. Our team is working to investigate and resolve this issue as quickly as possible. We'll update this  thread once we receive further information. Thanks you for your patience.

@Michelle​ I am located in india 

Thanks @Jaitrak​!

Hello @Jaitrak,

Could you please confirm if you are using a VPN or any ad Blocker?

Yes I was using a ad blocker 

@Jaitrak​,

Could you please remove the ad blocker, restart your mobile and check if the issue persists?

@Edward​ yes the issue still continues. 

@Jaitrak​,

Thanks for confirming.

Our team is working to investigate and resolve this issue as quickly as possible.

We'll reply once we received further information.

Thanks for your patience!

Hello @Jaitrak,

Our tech team has recommended to completely uninstall the app after removing the ad blocker and reinstall the latest version.

Additionally, please change your device location to "English - India".

Once done, please let us know if the problem is fixed or if it persists.

Thanks in advance!

@Edward​ uninstalling and reinstalling the app seems to have worked this time. Thanks. 

@Jaitrak​,

Thanks for confirming, we're happy to know the issue has been resolved now.

If you need any further assistance, please don't hesitate to contact us.