W

1 Message

 • 

70 Points

Tue, Aug 30, 2022 10:07 AM

Solved

Android App Unusably Slow

I recently got a Samsung Galaxy A70 phone, Android version 11 and the IMDB is so slow as to be unusable.

This has never happened me before on any other phone.

Any ideas please?

Thanks

Vic

Employee

 • 

148 Messages

 • 

1.8K Points

1 m ago

Hello there @WilliamMingozzi,

 

My name is Vic from IMDb Support, thank you for contacting us.

 

In order to investigate further about this situation, please try the following steps :

 

- Restart your device

- Clear cookies and browsing history, if applicable

- Ensure that your device and app/web browser have the latest updates

- Attempt to reproduce the issue on a different browser/device (e.g. Chrome, Safari)

- Check your internet connection

- Uninstall and then reinstall back the app

 

If you've followed each of the steps above and are still experiencing issues, please provide us with the following information:

 

1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):

2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):

3. Your IMDb app version, if applicable (e.g. 1.4):

4. Explanation of the problem, including clear steps to reproduce the issue:

5. Is the issue also happening with other browser/devices?

6. Have you had this problem before? If so, when did it start happening?:

7. If possible, please attach screenshots of the error/issue you are experiencing:

 

Thank you in advance. Looking forward to hearing from you again!

 

Please let us know if we can offer any further help.