lovelysampath194's profile

1 Message

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70 Points

Fri, Sep 16, 2022 1:08 PM

Solved

Amazon app was not working

App was not working nearly 3 months I requested to you.you are not any helping or any reply from your side. I send this message up to 5-8 times you are not responding. I Have problem solve or any reply for solution.

App was not opening showing This app is no longer compatible with your device.Contact the developers for more information & Solutions.

And I asked to you many times you aren't helping please solve the problem.

Edward

Employee

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174 Messages

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1.9K Points

Il y a 21 d

Hello @lovelysampath194

Please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App.

 • For iOS, please ensure that your device is on iOS 13 or higher


 • For Android, please ensure that the IMDb App is version 8 or higher

In order to investigate further about this situation, please try the following steps :

- Restart your device
- Ensure that your device and app have the latest updates 
- Attempt to reproduce the issue on a different device.
- Check your internet connection 
- Uninstall and then reinstall back the app

Now, if you've followed each of the steps above and are still experiencing issues, please provide us with the following information:

1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):
2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):
3. Your IMDb app version, if applicable (e.g. 1.4):
4. Explanation of the problem, including clear steps to reproduce the issue:
5. Is the issue also happening with other devices? 
6. You mentioned you had this problem before, when did it start happening?:
7. If possible, please attach screenshots of the error/issue you are experiencing.

Finally, another recommendation is to close or force quit the app when you finish using it:

1. Double-click the Home button to show your most recently used apps.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app's preview card to close the app.

Thank you in advance.