H

2 Messages

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80 Points

Sun, Feb 7, 2021 8:50 PM

Trailers Won't Play When Ads are Broken

It seems that ads are sometimes blocked depending on the network I'm connected to.  When this happens, the app is unusable.  Trailers will never play.  They just sit there locked up looking like it's trying to play.  No matter how long I leave it like this or go out and back in, I can never get the trailer to play.

Responses

Employee

 • 

1.7K Messages

 • 

33.3K Points

4 m ago

Hi @Hossy 

To confirm, certain ads are playable on your network though this occurs when certain ads are blocked?

So that we can investigate further, please provide us with the following information for your device:

  • Device model
  • OS version number
  • IMDb app version number

2 Messages

 • 

80 Points

@Taylor yes

Samsung SM-N950U

OS is v9

IMDb app version 8.2.7.108270202

Employee

 • 

1.7K Messages

 • 

33.3K Points

Hi @Hossy 

Are you still experiencing this issue on the newest version of the IMDb app?