T

3 Messages

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90 Points

Wed, Oct 13, 2021 11:48 AM

Closed

Solved

Ads blocking content

Advertisements have started popping up in the mobile app that block content, for instance the when looking at a photo gallery the name of the film, cast in the photo, are now being blocked which makes that view useless (see included image).

Please reverse the update that ruined this part of the app.

Sally

Employee

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178 Messages

 • 

1.9K Points

1 m ago

Hey you @Teccean ,

 

Does this happen with all adds, or only with this specific one you are showing us?

 

Also, can you please confirm the following information?

  • Device model
  • Browser version number
  • Operating system
  • OS version number
  • IMDb app version number

 

Thanks in advance Anthony!

3 Messages

 • 

90 Points

@Sally This has been happening consistently for a couple weeks whenever I click on the movie poster/actor profile picture to see more images. It’s not a specific ad, but the advertisement area that’s being placed over the content. 

Since I have auto-update turned off in the App Store, I’m assuming that this is from a recent forced update to the IMDB app.

  • Device model: iPhone 11 Pro
  • Browser version number: n/a, it’s an app
  • Operating system: iOS
  • OS version number: 14.4.2
  • IMDb app version number: 9.13.1

3 Messages

 • 

90 Points

@Sally

Any word on if this is going to be fixed?

Sally

Employee

 • 

178 Messages

 • 

1.9K Points

Hello hello @Teccean ,

It seems that you do not have the latest update and this may be the reason why you have this problem.

Could you update the app and let me know if the issue persists?