karen_'s profile
Employee

Employee

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73 Messages

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5.7K Points

Mon, Dec 11, 2017 5:42 PM

Updates to User Reviews

Today we are announcing changes to User Reviews as part of the broader site update announcement (https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0). After in-depth discussion and examination, we have decided to simplify the features and functionality for reviews as follows:

  • “Your Reviews” are now ordered by Date and reviews on each Title sub page are ordered by Helpfulness.We will continue to update functionality in the new year, starting by bringing back the ability to sort reviews from newest to oldest/oldest to newest. We appreciate your patience as we continue to improve the overall experience.
  • We have removed the Index view. 
  • We updated the way that reviews with spoilers are displayed.
Additionally, on our iOS and Android apps, you can now browse all reviews for a movie or show, as well as see which reviews were voted most helpful. In the next few days we’ll be updating the Review contribution experience, which will be the foundation to enabling mobile users to write and post reviews in the near future. For more information about Reviews, see the IMDbHelp Center.

Karen

Responses

7.9K Messages

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181.4K Points

4 y ago

It might be good idea if the "helpfulness" of a review was calculated with the following formula:



Where
  • would be the helpfulness for a given review
  • is the number of "Yes" votes for a given review
  • is the number of "No" votes for a given review
  • is the number of "Yes" votes plus "No" votes for the review with highest number of such
  • is some positive fraction significantly smaller than (like one thousandth) a whole number
  • is a fractional weight constant between half and one



It would seem that a similar formula has already already in place. I'm not sure how "helpfulness" metric is exactly determined.

The same message over again but using SVG instead of PNG...

displaystyle h_iwtimes y_iz over y_in_iz1-wtimes y_in_iz over v_mathrm max z

Where
  • h_i is the helpfulness for a given review
  • y_i is the number of "yes" votes for a given review
  • n_i is the number of "no" votes for a given review
  • displaystyle v_mathrm max is the number of "yes" votes plus "no" votes for the review with highest number of such
  • z is some positive fraction significantly smaller than (like one thousandth) a whole number
  • w is a fractional weight constant between half and one

displaystyle 05leq wleq 1

displaystyle 0leq h_ileq 1

3 Messages

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234 Points

Seconded.

7 Messages

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364 Points

Any kind of decent algorithm would be great. The existing one is very bad. Deadpool 2 for examples lists a review with (32 / 58) helpful ratings at the top when that should be a very unhelpful review.

2 Messages

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200 Points

3 y ago

This reply was created from a merged topic originally titled Display the number of stars given in the ratings.

One strange change made to the User Reviews listing is displaying only a single star beside a user's rating, whether it's 7/10, 5/10, or anything else, instead of the actual number of stars. Why eliminate such a simple and convenient visual aid?

12 Messages

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404 Points

Yes, this (among other things) is so infuriating... I'm so shocked by what happened to IMDb. Why fix what isn't broken?

5 Messages

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432 Points

3 y ago

Just think - all of this could have been avoided (and I'm sure it has been a headache for Col and company) if IMDb ran a beta version for users to interact with and offer feedback. Or announced their intentions to the public ahead of time. Nope, not for them! They just made huge changes without a care for the users at all. Think, McFly, think!

Employee

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4.3K Messages

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142.6K Points

Yes, in an ideal world.  Unfortunately practical considerations sometimes intervene, please read all of https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0 for context

5 Messages

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432 Points

This doesn't explain hiding previously available free features such as box office, filming dates, or company credits behind a paywall now. 

Employee

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4.3K Messages

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142.6K Points

The context is all on Get Satisfaction (quoted text from the threads in italics) ... 

Box Office -> https://getsatisfaction.com/imdb/topics/announcement-updates-to-box-office-on-imdb-title-pages-imdbp...

I think it's a misunderstanding. It is useful we have a really firm example here with which we can work though.  Here is how things were before last week:  IMDb box office information was available in three different places, with three different data sources: IMDb.com / IMDbPro.com / Box Office Mojo (remember we own BOM and the same software team is responsible for its upkeep).  The layout of the old IMDb.com box office page dates back to when we launched the section in 1996 -- it had not changed in 20 years and has a simplistic data model; meanwhile Box Office Mojo has a superior data model and more information / reporting.  The three systems (more than) triple the on-going support and future enhancement costs.  Every fix we make to any box office feature (twice over) is time which could have been spent adding or enhancing something else instead.  We are done with this old approach. 

The situation we are in now with box office is better than last week, but it is still a bridge to where we want to go in 2018.  We now only have two box office systems instead of three; on IMDb.com we have added more box office data to the main pages so more people will see / benefit from this than any updates to an under-used sub-page.  Next we can tie all three sites better together, get things down to one underlying system, and enhance box office related searches across all three sites. 

Nothing has changed in the fundamentals of what is in the Contributors' Charter @ https://contribute.imdb.com/charter nor what we are doing and what we are about in the help section (and history and press room) @ https://help.imdb.com/article/imdb/general-information/what-is-imdb/G836CY29Z4SGNMK5 -- the changes allow us to do all of these things better and faster.  

Filming dates -> https://getsatisfaction.com/imdb/topics/announcement-updates-to-box-office-on-imdb-title-pages-imdbp...

Sorry this should have been covered above; the information on filming dates will return in an update to one of the other title sub-pages.  The timing should be early in 2018. 

[BTW these dates are not behind a paywall either; they are currently not in the IMDbPro data set either]

Company credits -> https://getsatisfaction.com/imdb/topics/company-credits-see-more-link

Thanks for the extra details on your usage.  We have taken another look at this and the best way to build this with the new system would be as a search result.  We already offer limited company searches on the advanced title search page at http://www.imdb.com/search/title so for example, wherever we reference "20th Century Fox" on the site, the company name would be linked to the corresponding search results, as in http://www.imdb.com/search/title?companies=fox 

The same would apply for all companies, so in your examples, companies like JC Films, Fernsehen der DDR, MarVista Entertainment, Xces Film, Paramount Pictures, PETA, MPAA etc. would be linked to their advanced search results similar to Fox. 

5 Messages

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216 Points

3 y ago

Is there any way for users to access their deleted reviews? There are one or two that I regret deleting that I would like to post again.

4.5K Messages

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130.4K Points

if we could just access our non-deleted reviews :)

2 Messages

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120 Points

3 y ago

This reply was created from a merged topic originally titled I can't find an alphabetic list of my reviews + can't access review from film pag....

Hello. It used to be possible to have an index in alphabetic order of all my reviews for quick navigating and scanning. Also it was possible to know whether I'd written a review already for a film on its page by clicking "User Reviews" and then "Add Review" and it'd tell me I'd already written one, now I've no clue and it would take forever to find out whether I'd written one for a given film or not. Please help, this is way too complicated for such an elementary task.

59 Messages

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3.2K Points

3 y ago

I'm a prolific author myself, and I miss also putting my own E-mail, beside my IMDb name, on every review of mine. Is it possible to see that again ? 

Employee

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4.3K Messages

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142.6K Points

No sorry, this is not something we feel it is wise to encourage these days.  If you wish to be contacted by email then you may add your email address in the "Your Description" section on http://www.imdb.com/profile 

7.9K Messages

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181.4K Points

Bear in mind, each of person would be wise to avoid using the same e-mail address that he/she uses to log into IMDb (unless via Twitter or Facebook is the method) as his/her contact information associated with reviews. There is always the possibility of the e-mail account being targeted and illegally commandeered, which then allows the hijacker to compromise all accounts associated with the e-mail address via password reset functions. Remember, the Internet is like the wild west. You have to be careful.

2 Messages

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122 Points

3 y ago

"Spoiler alert" was added to some of my reviews, including one of a documentary. How can you "spoil" a documentary? There is no "plot" in a documentary to spoil. A documentary consists of historical or scientific facts, and if you don't know the basic facts already, shame on you! If I write a review that states the sun rose in the east in the film, will it be tagged with a spoiler alert??

233 Messages

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17.4K Points

Not all documentaries deal with facts that are common knowledge, though. Just because they are factual historically and/or scientifically doesn't mean that you can't spoil the experience of watching a documentary by revealing too much in a review of it. Many watch documentaries to learn things, and would perhaps prefer to learn them there, instead of in the review.

Not saying that "spoiling" a documentary is as bad as spoiling the plot twist of a popular movie, or something, but I can certainly see the point behind a decision to also consider giving away certain details about a documentary could be construed as a spoiler to some.

Champion

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5.6K Messages

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254.2K Points

I agree with Cartman. For example, there are documentaries about true crimes which were not well known to the public beforehand, and in some cases there are aspects of the story which are clearly meant to be a surprise to viewers as they are revealed.

2 Messages

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540 Points

3 y ago

I now get that Col Needham is planning a re-introduction of some kind of review sorting tool. That will be very nice. I'm not a programmer and have little knowledge of the process, but I'd have thought that e.g. once you have a drop-down sorting menu, the extra work to include more criteria would be minimal.

So how about sorting by good/bad, date, etc as before and could we possibly have:

...sort by number of reviews reviewer has made (most prolific first, etc)

...ability to set upper and lower rating limits (as is possible with titles in advanced search) e.g. choose to see only reviews between 3 and 8 stars

...include a search engine to find a word or a phrase in all reviews of a title or all reviews across IMDb (for references to an actor, another title etc)

And another thing, I understand the number of reviews per "load more" is moving upward (now 20) but could I express my disappointment at the whole "load more" system using one web page? It's great on a phone, but it's not needed om a desktop which has plenty of screen space. 

This system has a major flaw, apart from not knowing where you are in the list of possibly hundreds of reviews. If you click "load more" 10 times you will be around the 200th review. If you click the back button to check some fact then click forward again, you lose the place at review no.200 and are back where you started, i.e. reviews 1-20. So 10 more scrolls and clicks to get to no. 200 again, that's if you don't miss it. That's not good at all. 

So please can we get rid of the "load more" system on the website? I thought the pages were fine. I knew where I was, my forward/back buttons always took me to where I was previously.

I haven't read much about the "load more" system here, does anyone agree it ought to go back to normal pages?

29 Messages

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3.3K Points

Well said.

The 'load more' pages system is the real bugbear for me too. It is this which has ultimately made me cease review contributions here. 10 at a time or 25 at a time, it makes little difference when you try to navigate through your reviews when you have, like me, been foolish enough to contribute 1,700 to this databse. If you do 'load more' to the point that you have several hundred reviews, trust me, your browser doesn't like it and it slows to a trickle and you cannot access reviews effectively in the least. This same issue would occur for popular films with hundreds of reviews.

In effect, the prolific reviewers have been shafted by IMDb here. As we are left unable to access our work from a single easily accessible location. We had this over a month ago with the previous set-up but now, we have nothing. The day this system was introduced I did 'paginate' through all of my reviews and copied and pasted them from the website en mass onto a Word document - it took over an hour just to get to the end, and it was slow as hell in the latter stages. The word count for my reviews was 650,000. This is 650,000 words that IMDb do not seem to be appreciating too much these days. But at least one good thing has come of this though, in the sense that at least it has made me finally take charge of my own work and have it in my possession for the first time.

In 2010 when the last big set of changes came in, there was a lot of complaints. But there was a difference. For one thing, some people could see the positives, so it was by no means the vast chorus of disapproval we have seen for these recent changes; and secondly, most of the complaints were basically down to the fact that the new system had been implemented with loads of bugs, so it did not actually work. These are pretty different reasons to the ones we have regarding the recent changes to various features, where I effectively see no one but the admins saying anything positive. The reason is that the 2010 changes - for all their initial bugs - were clearly and obviously progressive, where the recent changes we have experienced are regressive. In 2010, we had the introduction of many new features, where in 2017 we have seen the removal of chunks of functionality and accessibiltiy. The lists, ratings and reviews have all been dowgraded in a myriad of ways. The changes that have been implemented are of the style over substance variety. When the focus of a database should be precisely the other way around. With this type of thinking, IMDb is in danger of turning into a shop-front, which is a depressing thought.

The changes 'under consideration' for Q1 this year, mainly seem to be for the benefit of review readers, which is fine and all well and good (if they actually come in) but really nothing I have seen suggests any concessions have been given to the actual review writers, specifically those in the prolific variety. What is particularly annoying, is that we ask for so little, yet are still ignored. If a place doesn't respect you, you know what you need to do.

Champion

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5.6K Messages

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254.2K Points

I agree with Peter, except that I would rather have a paginated system rather than a "load more" system on the mobile site, too. 

233 Messages

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17.4K Points

Agreed. It's a lot more effective to navigate through pages, rather than using the "load more" option, on all devices. When you know something is closer to the end of a list, than the beginning, it is easy to navigate there through pages, but next to hopeless using "load more", getting a longer and longer, ultimately unmanageable (for the browser) page on long lists. This not only applies to User Reviews, though, but also to News and any other feature that uses "load more" currently.

Employee

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4.3K Messages

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142.6K Points

Thanks for the useful feedback in this sub-thread.  We have directed the IMDb design team to review and act upon the points made. Some of these are not easy / immediate changes but they are being considered. 

2 Messages

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478 Points

3 Messages

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388 Points

Glad to see I’m not the only one who positively loathes infinite-scrolling webpages

2 Messages

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478 Points

3 y ago

"Increase default view of reviews shown before “Load more” from 10 to 25..."
You have got to be kidding. As long as you restrict viewing of reviews to the "Load More" method, your site will remain utterly useless. Lots of movies on IMDb have thousands of reviews, and unless users can access those reviews directly (e.g. by page number), no one-page-at-a-time 'sort order' will ever show more than a handful of them to human eyes. This is not rocket science - just simple logic.

Mr. Needham, you've helped destroy one of the most useful sites on the Internet, and your posts merely show your continuing abysmal lack of understanding of the damage that's been done.

Until (or unless) the site is fixed - properly fixed! - my reviews are being posted elsewhere, my movie information will be coming from elsewhere and my recommendation to others will be to look elsewhere.

2 Messages

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160 Points

3 y ago

This reply was created from a merged topic originally titled Will we ever get back the option to look at our reviews in 'index' mode?.

I know that it's in the past now but IMDb have literally removed all the features that I (and seemingly many others) loved about the site. The user's index of reviews, the top rated episodes page, the ability to view custom lists in 'index/list' mode and the format of the review page itself. 

I for one loved how the index page for personal reviews clustered all the reviews for episodes of a certain show based on the title of said show. Now I'm missing that. I'm also missing the ability to conveniently scope out all my reviews.

Will this feature and any others return in the near future? I just cannot understand how getting rid of so many great features helps the site going forward. I know it's old news but still...