karen_'s profile
Employee

Employee

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73 Messages

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5.7K Points

Mon, Dec 11, 2017 5:42 PM

Updates to User Reviews

Today we are announcing changes to User Reviews as part of the broader site update announcement (https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0). After in-depth discussion and examination, we have decided to simplify the features and functionality for reviews as follows:

  • “Your Reviews” are now ordered by Date and reviews on each Title sub page are ordered by Helpfulness.We will continue to update functionality in the new year, starting by bringing back the ability to sort reviews from newest to oldest/oldest to newest. We appreciate your patience as we continue to improve the overall experience.
  • We have removed the Index view. 
  • We updated the way that reviews with spoilers are displayed.
Additionally, on our iOS and Android apps, you can now browse all reviews for a movie or show, as well as see which reviews were voted most helpful. In the next few days we’ll be updating the Review contribution experience, which will be the foundation to enabling mobile users to write and post reviews in the near future. For more information about Reviews, see the IMDbHelp Center.

Karen

Responses

Official Solution

Employee

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73 Messages

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5.7K Points

3 y ago

Hi everyone. I have a mid-week update on review sorts (Mar 20).

You can now sort by review rating on title/reviews and user/reviews pages (IMDb desktop and mobile web site). For example, if you go to https://www.imdb.com/title/tt0111161/reviews?ref_=tt_urv  you can choose the sort option "Review Rating" and see all reviews rated 10, 9, etc. You can also sort in the opposite direction and see reviews that are rated 1, 2, etc. Unrated reviews appear at the bottom.

15 Messages

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824 Points

Great work! At last we seem to be getting back to the level of usefulness that there used to be. Now if only alphabetical index view would return...

Employee

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73 Messages

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5.7K Points

Hi Brett. We're working on an alphabetical sort option -- "sort by title." I'll post in announcements once it's available.

Official Solution

Employee

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73 Messages

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5.7K Points

3 y ago

Hi everyone. Here the update for Mar 23:  You can now sort by title (aka alphabetical). On user/reviews pages you can sort by the first letter of a film or show title, ascending or descending (on desktop and mobile web).

Note that if you have 7500+ reviews we aren't able to enable this sort for you at the present time. This is on our list of future fixes.

4.5K Messages

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130.4K Points

I like how you slowly rekindled our motivation to pursue reviewing movies, we're certainly not in the same situation than three months ago.

But I think it would be the perfect and ultimate improvement if we could also select the viewing format, grid view with the posters or just a list without any image, I don't think it's asking much since it already exists with the ratings :)

16 Messages

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530 Points

We certainly need a grid format.

I really do not have the time or motivation to press 'Load More' all day long.

I actually have a job, family and other things to do. I am not one of these young people on mobile phones that IMDB values so much, the ones who are writing meaningless one line reviews for them these days.

44 Messages

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1.6K Points

I just checked this in my own reviews, to sort by title does not give me any sorting in any way that Is usable. I still have to go through every single review of my over 700 to find a specific review, and they are not actually in alphabetical order but some undesirable format. We need the reviews sorted by the title of the TV show or film like they were before and we need to be able to go directly to the letter that we are looking for or the shows that we are looking for like we had been able to do previously.

And there needs to be a Search format that allows us to scan through hundreds of reviews at once rather than taking four hours to do so. This new "title" sorting is totally worthless. You guys remember how it was before, that's what how we want it. What is so difficult about giving us this sorting format like it was before? It's starting to look like you should fire whoever is assembling these changes for your site and rehire whoever you used to create the site in the first place.

Official Solution

Employee

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73 Messages

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5.7K Points

3 y ago

Hi everyone. Here is the update for Mar 30. On both title/reviews and user/reviews pages you can now filter by rating. For example, you can see all reviews with a specific rating e.g., all reviews rated "8."

Thanks for your patience and feedback as we've released Reviews features over the past three months. This will be the last of the weekly updates to this announcement thread, but please keep adding ideas for future ideas here: https://getsatisfaction.com/imdb?topic-list[settings][type]=idea I'll post new announcements on Get Satisfaction as we release new features and functionality in the future.

929 Messages

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39.3K Points

Karen,
Thanks for following through and putting a lot of the functionality back into the user reviews section.

bob

15 Messages

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824 Points

I've said it before and I'll keep on saying it until it returns: I want Index view back.

Official Solution

Employee

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4.3K Messages

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142.6K Points

3 y ago

A further update ... we have restored the option to view / link individual reviews:

To view an individual review, simply click the review title.  To copy the URL of a review, click on the "Copy link" label under the review.  For example from https://www.imdb.com/title/tt5580390/reviews?sort=reviewVolume&dir=desc&ratingFilter=0 (see red highlighting)



which will lead you to or will copy -> https://www.imdb.com/review/rw4063416/

Employee

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4.3K Messages

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142.6K Points

4 y ago

If there is now a push to align the desktop site with the mobile app, then it devalues the desktop site.
This is not always true and is something we are trying to avoid.  Over on https://getsatisfaction.com/imdb/topics/update-to-list-pages we wrote this a couple of days ago:

"In the meantime, do you have an iPhone or iPad? The list implementation on our iOS app is actually the best one -- Android, mobile web and the desktop web are playing catch-up with the power of iOS.  One the advantages of the new changes is that they clear the path for the same powerful list experience on all platforms."  

The iOS app is already (IMHO) the best implementation for many other things, including: sorting & filtering filmographies; viewing showtimes; ticketing; box office; and locations. 

4.5K Messages

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130.4K Points

4 y ago

Is it possible to at least have the same format than the "ratings" page, which means that we can choose the view (grid view, detail etc. and then we can sort them chronologically or by usefulness. I just checked the '"ratings'" page and it's possible to load the titles by series of hundreds. There's no reason why that format can't be applied for reviews. Seriously, we need to be able to reach any of our reviews whenever we want.

It won't solve the filtering issue though, so I'm not sure our reviews will have that much visibility. If people can't search for reviews by prolific authors, there's no chance to reach more users with that new format.

Seriously, all whining put aside, was that really necessary?

303 Messages

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12.5K Points

4 y ago

So I see it correctly that spell check (together with the entire preview option) is gone too now? What a bummer, right when I thought I kinda liked the new "write a review" window. This is a massive disadvantage for non-English native speakers like myself. Maybe it is indeed time to move on...

219 Messages

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9.2K Points

4 y ago

I agree that the changes to the reviews are awful, and, as it stands now, I plan on not writing anymore reviews for IMDb.  Also, I didn't see anyone else mention this, but it seems that some older reviews have had their paragraph spacing removed.  Correct me if I'm wrong; granted, I'm having enough trouble navigating the new site with my mere 515 reviews (I can't imagine the horror for someone like planktonrules/Martin Hafer).  I approached the 1,000 words limit on some of these reviews, and they're quite ugly as a single paragraph blob.

11 Messages

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4.1K Points

I just pass by the walls of text, some of which are made even more difficult as users don't space after punctuation such as commas or close parentheses. I saw some of my own reviews were marked as containing spoilers but I usually don't go past the first 1/4 of a film. Just enough to tease someone into watching it. There's one person on the site who gives every detail right down to "The End" in every "review" - they're actually summaries, little or no critical content.

929 Messages

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39.3K Points

4 y ago

Just dropping in to add my voice to the general dismay.

Good things:
  • I like the sexy little side popup of the “add review”; it is pure cosmetic but it feels swish
  • I like the spoilers tag and the changes to how spoiler-tagged reviews are shown

Bad things
  • Index view / view all etc of my user comments page: finding a specific comment of mine on most titles is now impossible without endless clicking. Index view made it hugely easy either with Ctrl-F, or listing all alphabetically.
  • Sorting of title comments: I used “prolific commenters” and chronological and occasionally a few others. I really never used Helpful or Best since mostly the highest rated seemed to be those of simple thought who state popular opinion and get upvoted by the majority
The loss of functionality hurts anyone who used the user comments as a tailored experience, people who enjoyed specific writers and had them bookmarked; people who wanted to see what a certain writer said about a certain title; people who used their comments as a record of opinion they could easy revisit. Instead the User Comments is set up as cluttered ball of noise and voices, with the only value of the section being that IMDb can say that users have a place to speak their mind. But this is superficial and the value of the user comments as a section for me personally is significantly reduced by giving zero flexibility to how I can access the opinions of others.

The thing that strikes me the most I guess is how unsurprised I am by this. IMDb continues to move in a certain direction with a specific business focus which does not involve non-value adding elements. And as much as the user comments adds significant value to my IMDb experience, it doesn’t add value as defined by the business – hence it is gone, with the same “limits of technology” excuse rolled out...because apparently producing a list of titles in index view listed alphabetically is beyond the wit of man....

I appreciate the responses in this thread – we had a great community of individual user comment writers for many years, and it is sad to see that lost by this removal of features and functionality.

bob

note: I am not an IMDb employee, nor in any way affiliated with IMDb

59 Messages

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3.2K Points

Hello, Mr. bob. I'm a great fan of yours. I love your work, and respect your dedication, since years. You're an icon, and a role model, for all of us (I have only 1200 reviews on IMDb). Though, I have to disagree with you on one thing; this recent change has no good things whatsoever :) Really, it can't be more shocking. How come they thought that that was improvement by any mean ?? I hope, just hope, that they may reconsider. Because of our anger, and - more - because of simple reason. Best regards.

1 Message

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1.1K Points

Hey Bob I have read a lot of your reviews. Wish I could continue but as of this newest change I've simply given up.

1 Message

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664 Points

If the worst comes to the worst Bob let us all know where you've transferred to . I'm sure I'm speaking for all of us when I say how much I;ve enjoyed your reviews over the years and your reviews are always the first I look to

929 Messages

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39.3K Points

@Elshikh4 @Mark Grindberg @Theo

Thanks for the kind words; I think over the past 15 years I have had quite a handful of messages from people saying they look for my reviews – which was really encouraging to know.

I was lucky that having visibility has given me some credits on films/tv from filmmakers who checked out something I had written on their work. Ironically, it makes these changes sting more that nice little moments of community such as that are now gone.

Theo will confirm that I also had many writers (such as himself) that I regularly read for the pleasure of reading their opinions, or to see their thoughts on something I just watched. The only saving grace is that when I do that now for Theo’s thoughts on the original Doctor Who episodes, there are usually only a handful of comments – so not too much scrolling.

It is terribly sad to think that for any title of note, it will not be incredibly time-consuming to find a comment by a specific writer unless by chance it happens to be one they wrote very recently, or conversely to have been considered one of the most “helpful” ones.

bob

note: I am not an IMDb employee, nor in any way affiliated with IMDb

2 Messages

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170 Points

4 y ago

I am horrified and devastated to see that the review index and sorting features are gone.

This is a very bad move, as the review index and sorting features are the fun parts of typing a review. Seeing the review having helpful likes, and looking at the review number I obtained (I know that's strange) are great motivating factors for me to contribute to this site. I noticed that the review number has disappeared from the comment approval confirmation email since a few weeks ago. I could still find the comment number from the review index, but now that is gone, and there is no way for me to find the comment number.

As others have said, there is now no way to find an old review - I have contributed almost 3000 reviews. I am not clicking "load more" several hundred times to find an old review.

The simplification of the review page may be easier for beginners, but it is seriously alienating the dedicated contributors. As your site has already been around for over 20 years and have a massive following, appealing to new users should not be a priority. Instead, looking after dedicated users and contributors should be the priority.

This site relies on the contribution of many dedicated contributors around the world. If the dedicated contributors leave, then the dream of having a comprehensive movie database will be impossible.

I strongly urge you to at least reinstate an option to bring back the review index and sorting functions. Thanks.