Skip to main content

17 Messages

 • 

732 Points

Thu, Jun 28, 2018 2:04 AM

Track My Contribution Beta issues

I noticed when I submit multiple trivia edits using the "other" option, they all say the same thing when I click to track it even if I've typed in all unique explanations. I just noticed this the other day, so I'm not sure why one is "chosen" (eg first one, last one...). It looks like something going wrong in the back end. For example, all will say "other 'This is duplicated info from goofs'" even though I typed that for only one, and typed something completely different for each of the other submissions. I have a feeling this is why something recent was rejected, because the reason given was now insufficient. It states "Your contribution has been declined.We did not capture a specific reason during processing."

Responses

Employee

 • 

3.6K Messages

 • 

76.6K Points

2 years ago

Hi Cass,

Thank you for your message, have you got the 16 digit submission reference from your email receipt and we can take a look?

Regards,
Will

17 Messages

 • 

732 Points

Hi Will,

I hope this is the number you need: 180627-035934-804000

That has been the only one where something was declined, but I do see it in others that were approved. Here they are:
180627-004914-543000
180624-041435-695000

17 Messages

 • 

732 Points

Oh btw, I resubmitted what was declined and it's already approved. So really I just hope to call attention to a possibly fixable error :)

Employee

 • 

8.8K Messages

 • 

223.7K Points

2 years ago

Hi Cass -

Thanks for reporting the missing "Your Comment" display, I have filed a ticket for the appropriate team to investigate.  As soon as I have an update I will let you know here, cheers!