Staff: Can you check status of name change. 150601-004355-562000

Can you provide a link to, or description of, the name page in his name? It'd difficult to say what to do without knowing what we're dealing with, here.

If it's already been "merged," why would you want to "merge" it more and to what would you "merge" it? Is it really an "11" by his name, or a Roman numeral two, or "(II)?" On IMDb, Roman numerals are assigned to identical names to keep them unique and separated.

it is a roman numeral.  And his name is Jason E. Smiley... no "II"  ... and I put the picture in his bio but it is not coming up on his page.

by the way thank you for replying so quickly,

Okay. Thanks. So, it seems there was, previously, a second page and they were then "merged" (perhaps you chose to create a page instead of link to the existing one?-which is a common mistake).

If this "merge" was just done within the past few days, it could still be processing and the pictures, if you had one previously, might still appear.

If your photo never appeared, there could be an issue with "claiming" the page.

So, you signed up for IMDbPro, correct?

The next step would be to "claim" the page in his name. It will create a link between you user account (that you use to log in and then use features of the site) and the IMDb Name Page in his name (which appears to be, Jason E. Smiley).

You can either go to his page and click the red "claim my page" link (while logged in and in the Pro view of his page, or https://pro-labs.imdb.com/name/nm5998585, or simply log in to Pro and click http://pro.imdb.com/nconst/claim (I got the link by clicking the red "claim my page" button on his page). You'll enter his name and check that you represent him. You'll get a list of same/similar names and you should chose his from the list (I see it at the top) and not choose to create a page.

I believe once you complete the "claim" process, you'll see a link to upload a picture. Upload it. I don't have a page and don't know the exact steps for this. It should appear in 24-48 hours on his page.

Note that if you cancel, you need to do so before the free period is complete or you'll begin being charged monthly or yearly as you've chosen. It'll remain active until the paid (or free) period expires. Any pics or resume page that you've added via pro will be removed if/when you cancel.

...it just merged his regular name to the second.... who do I speak to....?

Are there residual issues that have come up from this merge that you need to speak of? If so, can you explain further?

Yes I signed up for the pro...  And Residual is just that I cannot seem to add his 19-2 production or his future filming for the History of Love.  I guess I have to see an extra day to see if it will go on his page but there is still no picture.  I just find all very confusing and not user friendly.  There has to be an easier way?  For the links that you gave me there is no"Red, Claim my page!"  No were to be seen and I am not crazy, not great with english but not crazy...

The "Claim" button works the same as the link I gave above, which is, http://pro.imdb.com/nconst/claim

On the page, it looks like:



You can use one or the other. They are the same. If you cannot find the button, use the link I gave above.

I cannot seem to add his 19-2 production

Do you mean the show 19-2? Or do you mean one of the many others listed? Can you provide a link? If it's the show, which episode(s)? What did you try to do to add it and when did you try? If you completed a submission, can you provide the Submission ID Reference Number so staff can check status? Also, if you received an email receipt, can you post the entire contents and maybe folks here can take a look and see what, if anything, was done wrong?

If it's the show, you'd need to go to the page for the episode he's in and add his name to the cast. Then it takes about a week to process.

You might read up on:

• How do I add myself/my credits to IMDb?
• How do I correct my credits?
• How do I add or correct information?
• When will my update be added?

and

Adding Data to IMDb

• Contributor Zone
• Adding Data: Getting Started
• Data Submission Guides
• How to Add a New Title
• Your Update History
• Data Processing Times
• Contributors' Charter

Do you mean The History of Love? If so, and it's not added by production, you might have to wait to able to provide a screen capture of his name in the credits. So, if it hasn't been filmed yet, you might be way ahead of the game.

Again, if you've already submitted it, can you post the submission ID number so staff can check on status (if you've waited a week or so for it to process)?

Ok.  I understand for the show 19-2 and the episode which is "School"  I will try adding him to the cast and see if that works that way.  Also for the Movie, The History of Love, they have a page and I will try and add it that way.  

For the Red Button,,,,there is no red button no matter how I try to get that button on every page I go I do not have that.  So, cannot claim something that does not let me claim it.  Will try and try again.

So therefore his picture is still not there.

You are trying very hard and do appreciate it.

for the 19-2 production it is very weird cause it did add it but it went to another page "Jason E. Smiley II"  very odd.  And not I have the problem of trying to merge that one to the original Jason E. Smiley... just very frustrating.

soOOOoo confusing.... now they have a page for Jason Smiley.....with his picture and only two of the last things has and will do.  Then they have Jason E. Smiley with no picture and all that he has done except the last two things that are on Jason Smiley page with picture.  And they also have Jason E. Smiley II  that is even more confusing.  Just do not understand and call me Stupid but I just do not get it and it would be nice to have someone over there  (not sure where that is) to correct this and then just start and add from there.  But there is not one to talk or get things checked.  That is the worst part and I was told that it would be a great tool for my son but I am starting to wonder.  

You need to step back and take a deep breath. Everything happens slowly at IMDb, but if you take time to answer specific questions carefully and accurately, we can get this all sorted out.

1) What name is your son planning to use as his 'stage name'? Jason Smiley or Jason E. Smiley?

2) Does all the data on the Jason E. Smiley page refer to your son? If not, what is incorrect?

3) Does any of the data on the Jason Smiley (I) page refer to your son? If so, what items?

4) Is the credit on the Jason Smiley (II) page correct for your son?

5) Are the photos on the Jason Smilley page of your son?

If you answer these questions we should be able to sort this out quite quickly (for IMDb).

It is very important to enter data accurately, so taking extra time to double-check things can save a lot of time in the long run.

Once again...you don't really need the "claim page" button as it's the same as the link I keep posting, or http://pro.imdb.com/nconst/claim. You only need one, or, the other. If you cannot see the button as I posted in the picture and described twice, just skip it and don't worry about the button. Just forget I mentioned the red button. Just use the link http://pro.imdb.com/nconst/claim to claim the page, instead of the button.

(but, just an FYI, if you log in, type his name in the search box and go to his page in the Pro view, you'll see it as pictured above. You need to do all...log in, go to his page, scroll until you see the red button on the left side of the page...when you click it, it also sends you to http://pro.imdb.com/nconst/claim)

You will NOT see any red button when using this link. Use it instead of the red button on his IMDb Name Page, Pro view (I posted a picture of his page, above).

Can  you verify the things asked above? Also, I'd also recommend you refrain from adding/correcting until you have more of a handle on things. It's getting messier and messier as we go, so far.

Is he:
Jason Smilley
https://pro-labs.imdb.com/name/nm7358334/?ref_=sch_int



If it's him, it seems you've added the 19-2 credit twice, under two different names, neither of them your son's proper page.

How did his name appear in the show's credits? With or without the middle initial (and which is the correct spelling of his last name...this one is spelled differently-two Ls)?

Don't make any submissions but just answer the questions, at this point.

You said above:

his name is Jason E. Smiley...

But it looks like you created a new page using "Jason Smilley"? Was this on purpose or another error?