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bradley_kent's profile

Thu, Apr 8, 2021 5:11 PM

Sprinklr is at it again

Yes, once again... once again... Sprinklr is not allowing access to the Data Issues & Policy Discussions page using the Safari browser.  This has come up before (a couple of times) and was supposedly resolved.  But now this same problem reappears.

The Safari browser comes with ALL Apple computers, so this is disenfranchising millions of users and contributors.  Safari may even be the most used browser in the world, but Sprinklr is denying access with the 404 error message.  I don't mean to be paranoid, but do Sprinkler and IMDb have something against Apple computers?  Are you in cahoots with Dell and other computer manufacturers to work against Safari... and Apple?

P.S. Yes, I know that I can access this page using another browser (hence, this posting), but that is not the point.  I thought this problem had been solved, but, for whatever reason(s), it has returned.  Very frustrating.

Responses

forthehorde

397 Messages

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4.3K Points

11 d ago

- It has nothing to do with Safari and Apple, it happens to everyone with every browser. Chrome, Firefox etc.. doesn't matter.

- It's a cookie problem, when you clear cookies for Sprinklr or altogether it gets resolved, I think that was already told numerous times in your and other similar threads.

- Yes it would be nice if such a bug didn't exist but it's not hard to learn how to clear cookies on a browser you use.

- Most used browser in the world is Chrome and its variants, it can't be Safari.

7.7K Messages

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177.1K Points

^This.

SoCalGrace

84 Messages

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1.2K Points

10 d ago

As @forthehorde has already said, it has nothing to do with Safari--and, no, Safari definitely is not the most-used browser!

Besides deleting your cookies, you can also delete your cache. Sometimes one or the other works on its own, other times (in my experience) it's taken both.

By the way, my [default] browser is SeaMonkey. Never heard of it? Yeah, most people haven't! But it started life as Netscape Communicator, and is the older sibling of Firefox and Thunderbird. I use it on Linux. So if there were any conspiracies around here to exclude certain browsers or operating systems, I'd be right at the top of the heap! :) I assure you, the problem you're having can happen to anyone, any time.

505 Messages

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13.6K Points

What's so frustrating is that this problem was resolved a couple of times, but it keeps happening again and again.  Why?

7.7K Messages

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177.1K Points

This has happened to me only twice since the migration.

505 Messages

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13.6K Points

Sooo... Now, I CANNOT access Data Issues and Policy Discussions on BOTH Safari and Opera.  I am now on Firefox!

(edited)

SoCalGrace

84 Messages

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1.2K Points

You're getting upset at the wrong entity. :)

There's something going on at your end that's causing this, but I don't know what. This issue rarely happens to me.

There are at least a million possible explanations, the most obvious being that perhaps you're low on disk space and/or RAM. Depending on how much you're doing each day, you could be generating a lot of cache and cookie files. If you're short on space that could adversely affect how sites function.

But, again, the definitive solution is to simply delete your cache and your sprinklr cookies. That's it. That's all it should take. Maybe getting into the habit (or writing a script to do it automatically, if you're so inclined) of doing this daily would help.

505 Messages

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13.6K Points

5 d ago

Talked wth Apple Care, and disc space and RAM are just fine.  I am hesitant to delete cookies since, when I did it once before, I had to reset so many things on my computer.

Deleted cookies from Opera, and still get an error message when I try to access Data Issues and Policy Discussions page.

In the past, this has been temporarily (and somewhat surprisingly) "cleared up" by not deleting cookies.  This, again, leads me to believe (perhaps mistakenly) that Sprinklr is the problem.

Does anyone else using the Safari browser have this problem?

I can access this page on Firefox and Chrome, but not on Safari or Opera,

(edited)

SoCalGrace

84 Messages

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1.2K Points

"I am hesitant to delete cookies since, when I did it once before, I had to reset so many things on my computer."

1) deleting websites' cookies should have *no* effect on anything else on your computer

2) to avoid having to reset *all* websites' credentials (which is what happens when you delete all cookies), do it individually, i.e., ONLY delete cookies specific to Sprinklr.

I've never touched Safari, so I can't tell you how to do this using it, but I have yet to see a browser that didn't allow for selectively deleting cookies. Maybe a Safari user can chime in. If not, just look through your Safari settings/options and see if you can find a way to 'search' within your cookies, then type "sprinklr.com" as the search term, and delete anything/everything that comes up. That should do it, and cannot affect anything else.

505 Messages

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13.6K Points

Thanks for the advice. I will try it tomorrow with Apple Care's help.

505 Messages

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13.6K Points

Success!  I can now access Data Issues & Policy Discussions page on Safari.  Thanks for the help, SoCalGrace.

P.S. But not yet on Opera.

(edited)