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josh_iyhgjzdtl87c4's profile

23 Messages

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1K Points

Wed, Aug 1, 2018 4:19 AM

Someone Created An IMDb Page For Our Film Without Authorization

Someone created an IMDb page for our film without authorization.  In doing so, they have created a situation in which we have no access to the account.  Additionally, they have opened the door for a great deal of misinformation to be posted on the page, which we're now having trouble getting corrected.  We're attempting to go through the suggested channels to have changes made to the page, but they have yet to materialize.

The film has not officially been released, but we are in the process of submitting for film festivals.  We would absolutely hate for someone to stumble upon this page because of all the inaccuracies.  I am the Production Manager not only for this film, but also for the company releasing the film.  We would like to either terminate this page so that we can start anew or find the quickest means to have changes made.  I've reviewed the Data Processing Times on the IMDb site and they don't appear to follow what we're seeing, or not seeing.  Between myself and another individual hired by our organization we've seen a total of (1) Correction made to our page after submitting multiple requests over the better part of 2 months.

We have signed up for an IMDb Pro account hoping to bolster our status as a "Contributor", but it doesn't appear as though it's made any difference.  I'd like to hear from an EMPLOYEE that can assist us with resolving this matter.

Responses

7.2K Messages

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169.5K Points

3 years ago

Hi, Josh. No filmmaker's authorization is required in order for an IMDb page about a film to be created. There is no "account", apart from IMDb user accounts for Scorecard-related data maintenance. Like the content of an encyclopedia, every page is basically an article under the control of the IMDb company (the content maintainer) and, to a lesser extent, volunteer IMDb contributors. Have you tried editing the IMDb page about your film yourself? If so, then please indicate the 18-digit reference numbers of the submissions you've made. If not, then please try editing the page in question and taking note of any reference numbers presented in submission confirmations. An IMDb employee will reply to this topic you've created within 48 hours or probably within 12 hours.

7.2K Messages

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169.5K Points

It looks as though I was greatly mistaken about the "ETA". Perhaps the Issue is more challenging than I thought.

23 Messages

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1K Points

3 years ago

Jeorj,

Thank you for taking the time to reply.  You can correct me if I'm wrong, but the user account would be where the page for our film originated from, yes?  Someone had to create an account or use an existing account to create the page.  Involved in that process would be an email address/user name/password.  We have access to none of that information.  We weren't able to claim the page, which doesn't exactly help our cause.  

I fully understand that these pages are open sourced and information can be contributed by anyone with an IMDb account, but the account holder for a particular page should ultimately be the gatekeeper and have the final say in what does or does not belong with regards to content.  In our case someone with good intentions made a poor decision.

If IMDb ultimately controls these pages and has the ability to take them out of circulation then that would be our preference.  Removing the existing page that is full of errors and allowing us to create a new page with all of the correct information would be the quickest way to right the ship.  Editing the page bit by bit appears to be a painfully slow process.

The most recent submission I made was on 07/24/18.  It's now 7 days later and these changes have not been implemented.


180724-054449-252000

7.2K Messages

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169.5K Points

Yes, surface changes made to catalog entries (for titles of works, or for names of persons) are done via user accounts, but titles pages (title entries) cannot be claimed by any of those accounts, with the exception of the context of certain items or data fields of a page that can be controlled via Scorecard access.

You've come to the right place to find out why IMDb's data-editing staff is not allowing your corrections to go live. Thanks for presenting a 18-digit submission reference number. With that number a customer service representative will be able to see what is going on with the specific correction attempts, the items to be corrected or your user account. Most likely the submission-reviewing data editors believe the contributor who created the page more than they believe you, and that all pertains to the balance of evidence of claims. It's also possible that there is some kind of mixup. Working together, you, your team and the IMDb team should be able to get to the bottom of it.

Employee

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9.2K Messages

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228.5K Points

3 years ago

Hi Josh -

If the title has screened (such as at the St. Louis Filmmakers Showcase) and the credit listings on the title cast list are incorrect, the best way to help verify the changes is to post a screen grab of the on-screen credits here so we can take a look.

23 Messages

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1K Points

3 years ago

Thank you for reaching out Michelle.

Our film has indeed screened at the St. Louis Filmmakers Showcase. It is not an “officially released” film though.

I can absolutely post screen grabs for ALL credits if that will help us get corrections made.

Is this the best forum to do such a thing or is there another area I should look to post in?

7.2K Messages

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169.5K Points

Josh, it depends, but I would definitely recommend posting the screen grabs here (as they will be publicly archived for future reference). Bear in mind please, there is an upper limit to the file size of the image. Also, if an image to be uploaded is taken from/of a computer (desktop/laptop/notebook/tablet/smartphone) screen, please try to leave out the taskbar and things like a web browser's tab selection bar, only for the sake of your own privacy.

23 Messages

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1K Points

3 years ago

Hi Michelle -

The EAST PLAINS: GET OUT! Cast Credits are included.  I've attached a .jpg file.  If you have any questions after seeing the (2) files please let me know.  It looks a little blurry to me, but perhaps you have a way to pull the file off here and expand it.  If it would be better for me to just copy/paste the information I can do that as well.

1 Of 2:



23 Messages

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1K Points

3 years ago

Michelle -

Included here is the second attachment containing the EAST PLAINS: GET OUT! Cast Credits.  Again, let me know if I need to do anything to improve the visual quality of this information.

2 Of 2:



192 Messages

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6.7K Points

3 years ago

Josh, they are not screenshots from the film, are they?

By the way, an official release would include any public screening that has been sanctioned by the owners / distriburs pf the film so it has had an official release.

Various people have suggested various ways to draw attention to your post. I think the most successful step you took with regards to this was to suggest that the IMDb needs authorization to publish information about films. That drew me in anyway.

Your attempts to change the credits may nt have been helped by the fact that they have been on there since 2014 and it has taken you nearly four years to bring this to the attention of the IMDb.

https://web.archive.org/web/20140101000000*/https://www.imdb.com/title/tt3867436

However, someone had successfully changed the release date to July 2018 which solved an issue with the film's original slated 2014 date that was extant as recently as 2017. The additional release date correction is now live.

In order to get the cast list corrected, you would speed things up by attaching a screengrab of the actual cats credits as they can be seen on the film.

With regards to proposed changes to the writer / composer / director credits, although you have not advsied us what changes you consider need to be made, I suspect (going from the trailer) you have billed the 'Fairwood Brothers' in these roles, in which case these credits will need to be corrected (and will get corrected if you post further screenshots). In other words, the film presents the Fairwod Brothers as being 'real people' but are ficitious characters created by (presumably) Steve Richard and Tim Maudlin. That is not an uncommon practice. When updating these credits, you need to enter the credited 'as' attribute eg. "(as Rusty Fairwood)" so that the actual credit name is reflected.




23 Messages

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1K Points

3 years ago

James,

Thank you for weighing in on the matter.  While I do wish the quality control for data submission were held to higher standards I also understand that this is a community driven endeavor.  As I mentioned in a previous post, whomever started the film page did so with good intent, but they did it prematurely, without our permission and also without the correct information.  In order to avoid situations such as ours and the many others just like it, there should be an authentication measure put into place.  I imagine that Directors, Cast, Crew and Distributors alike would support this.

It was brought to our attention late this Spring that there was already an IMDb page in circulation.  Had we known sooner we would have acted on this sooner.  Creating an IMDb page is not something that was on our radar.  We just completed the film late Spring '18.  The film was in production in 2014, but it was nowhere near complete.

We spent some time chasing down a handful of leads hoping to find out who may have created the source account/page.  We also sent requests out to the various talent agencies that we utilized throughout filming in an attempt to locate anyone that might have been behind this, all to no avail.  At that point we began submitting requests for page changes and have seen no results.

I submitted the date correction 2 weeks ago.  The change was made within 24 hours.  That gave me a glimmer of hope that I might be able to get these other changes made just as quickly.  Rather than submitting all the necessary changes at once, I began by submitting some Cast corrections.  That also happened almost 2 weeks ago.  I provided the Reference Number for that submission in a previous post.

If someone tells me that it's absolutely necessary to submit screen grabs of the credits from the film then I'll do that.  What I submitted was a screen grab from a document provided to our editors by the Director.  It's the Cast in order of appearance.  The only difference between this and a screen grab of credits from the film is that the text/background will be reversed.  Instead of black on white, you'll have white on black.

I directed this specifically to Michelle as she is the only "Official Rep" to have responded so far.  If I hear from her that she needs screen grabs from the film I will happily comply with her request.

192 Messages

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6.7K Points

3 years ago

Josh, you say that "If I hear from her (Michelle) that she needs screen grabs from the film I will happily comply with her request" but she has already done that thereabouts.

Michelle has already said "the best way to help verify the changes is to post a screen grab of the on-screen credits here so we can take a look" (three days ago).

https://getsatisfaction.com/imdb/topics/someone-created-an-imdb-page-for-our-film-without-authorizat...

Once you have done that it wil be a piece of cake.