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788 Messages

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23.5K Points

Thu, Sep 5, 2019 3:58 PM

Should email on contact us for images...delete be greyed out?

Should the email link be greyed out on contact us for images with subcat of deletion? Is it just me? Wonder if it has something to do with not being imdbpro.

Responses

Champion

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2.8K Messages

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96.1K Points

a year ago

I don't see that selection:


until I select Title page images:

and then the email button is properly clickable.

No idea how you don't have the middle step.
Maybe they made a software change right when you visited?

788 Messages

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23.5K Points

Wow how different. What link do you go to? I'm going to: https://help.imdb.com/contact



Champion

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2.8K Messages

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96.1K Points

Yup, same link. I even clicked on yours to be sure.
I'm on Chrome 76 on Windows 10.

Ah, but on Firefox 68 (and now 69) I see your dialog, and the email button is not lit:

788 Messages

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23.5K Points

Wow VERY interesting. I checked and I see the same thing (that is email option greyed out) using both chrome76 and msie.
I've got the latest updates for java and adobe, so really makes me ponder what would cause different options.
I never did much web programming, so I haven't a clue.

Employee

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8.8K Messages

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223.7K Points

a year ago

Hi MikeTheWhistle -

I can see that the path in the Contact Form has recently changed to:
IMDb Fan/Contributor questions > Images & video > Title page images > Image deletions/tag updates
with the E-mail button available (not grayed out).

Can you try accessing again and confirm if you can now follow this path in the Contact Form, or are you still seeing the display you initially reported?

788 Messages

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23.5K Points

Hi Michelle,
I'm still seeing the exact same thing as when I first posted.
Thx.

Employee

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3.6K Messages

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76.6K Points

a year ago

Hi MikeTheWhistle,

This is very odd, please can you try clearing your cookies and opening in a private browsing window and see if you are still experiencing the issue?

Thanks,
Will

Champion

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2.8K Messages

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96.1K Points

I get the same thing as Mike, but only on Firefox, just as I posted above.

Even after clearing cookies & cache, and using a private window where I have to sign in again.

788 Messages

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23.5K Points

I've tried in other browsers (msie, ms edge, chrome, opera) as well as cleaning cookies and same result. Strange.

Employee

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8.8K Messages

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223.7K Points

a year ago

Hi MikeTheWhistle and bderoes -

Thanks for confirming, I have filed a ticket for the applicable team to investigate further, as soon as we have any updates on the status I will let you know here.

788 Messages

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23.5K Points

I'm not sure if it's related, but since this problem I don't think I'm getting all the messages from contact us. I don't use a spam filter so that shouldn't be the problem. I didn't realize that the two might be related until typing a response about having a bad reject.

Champion

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2.8K Messages

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96.1K Points

I only have recent experience with 2 brands of email, but wouldn't characterize a Spam folder as something I "use". It's a system feature, which automatically filters messages that the _system_ finds suspicious, and I have to go in and check periodically to see if anything got trapped there which does not belong.

I cannot imagine that this particular failure of the input form has any bearing on your receiving replies from the Contact Desk on emails that appear to have been sent successfully. Unless, of course, they have NOT really been sent. Wow, we really need this: need a copy of what I send to Contact us

Employee

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1.2K Messages

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36.1K Points

Hi MikeTheWhistle, 

Strange to hear about possibility missing messages back from our support team - this may simply be the result of how we handle contacts.

For example...if you send 5 contacts about the same thing (eg removing image tags) even if the submission references are different, our team will reply to all issues in a single response, as opposed to 5 duplicate messages to you.

If you send 3 messages about different things (eg image , credit and title update) these will be handled individually. 

That might make it seem like you are missing certain responses. 

I would always recommend you submit all requests about the same issue in a single message, this ensures it gives the support staff the full picture before responding.

Cheers, 

Joel

Employee

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1.2K Messages

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36.1K Points

a year ago

Hey all,

This path should be working okay now, appreciate your patience!

Joel 

Champion

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2.8K Messages

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96.1K Points

Yes, the Firefox dialog now leads to the Email button being activated.

But strange that the Firefox dialog is so different than the Chrome dialog, as shown above.

788 Messages

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23.5K Points

I know can use delete and the email link.
But I think based on what's posted above I still don't have all the optional categories that I should.I still only see the options that I have posted the images of above. Is that right?

Champion

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2.8K Messages

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96.1K Points

Here are Chrome and Firefox options, side-by-side:

Although the choices are different, does it matter?
Why are separate Name and Title page image subjects needed? Might make the sorting of incoming messages easier for IMDb, but for the contributor, Add images/Image deletions/Change a poster is just another way to slice the same loaf. (The Amazon "watch" category appears under another Select an Issue (Titles) on both Chrome & FF.)

I find it weird that IMDb would want it this way. I'd think they could have another way to mark (consistently) which browser was used.

Employee

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945 Messages

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23K Points

Hi bderoes,

I can confirm that selections are consistent across different browsers but believe what you are experiencing may be a result of being logged in, with two separate accounts.

Champion

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2.8K Messages

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96.1K Points

Taylor - Why would 2 different accounts yield different dialogs on the Contact Us page? 

788 Messages

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23.5K Points

I only have 1 account. regular not extra crispy.

I think it more likely that how one logs in would make a difference. I have an imdb account and don't login using facebook or any other 3rd party.

Employee

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945 Messages

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23K Points

Hi bderoes,

That's a great question! You may be seeing different selections across different accounts due to content and suggestions which are tailored differently for IMDb accounts vs. IMDbPro members. 

Champion

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2.8K Messages

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96.1K Points

I am not a Pro member.