jordann_kimley's profile

4 Messages

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100 Points

Tue, Apr 12, 2016 7:05 PM

Remove poster

, I am producing a feature film and a friend uploaded his photo into my phone and by accident uploaded his own photo as poster of my film: Street Millionaire. I have sent IMDB ABOUT 15 emails this last week, but to no avail. Please remove this photo asap. We are waiting for it to go away to start casting. We have been waiting for almost a week. We are losing money. Please remove asap.

Employee

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4.5K Messages

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145.1K Points

6 y ago

Sorry to hear about the problems.  First of all, IMDb does not offer email support so please let us know (a) to which email address you have been sending messages (b) where you obtained the email address in (a). 

The way to remove an incorrect image is to click the "Report This" link under the photo (click the poster image to see it in the gallery view and "Report This" will be under the poster) and then select the appropriate option and submit a delete request.  If you have done this already please let us know the contribution ID which will have been sent to you via email after submitting the deletion request. 

4 Messages

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100 Points

6 y ago

Thank you so much for getting back to me. We are still in the same position, all on hold even though our filming date/dateline.
Contribution #160410-190337-792602
Thanks!!!

4 Messages

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100 Points

6 y ago

Here's another one I submitted almost days ago for the same reason
Contribution #160407-022550-971902

4 Messages

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100 Points

6 y ago

Also please talk to someone about getting a phone line for special requests. With actual phone agents I'm willing to contribute monthly. Many people probably would also. Imdb technical support

Employee

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4.5K Messages

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145.1K Points

6 y ago

Thanks for the details.  This has been processed now and the new poster published too.  You were correctly reporting this using the right system, but updates do not happen in real-time, please see http://www.imdb.com/help/show_leaf?addsprocessingtimes 

However, for even faster service, the best way to control your primary poster (and upload trailers and other video content) in future is to apply for a free IMDb Scorecard account. Please see http://www.imdb.com/help/show_leaf?imdbscorecard