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3 Messages

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90 Points

Mon, Nov 22, 2021 9:02 AM

In Progress

Ratings of two of my films

Please, can you explain to me why you deleted ratings for two of my films (titles) - 'Palestino, ljubavi moja' (2015) and 'Izgubljeni raj' (2015)? These films had ratings and now they don't have. Hope to get your answer, all the best, Damir Radic

Employee

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13.4K Messages

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271.2K Points

6 m ago

Hi damir_radic14 -

I have filed a ticket for the appropriate team to investigate the titles you reported, as soon as I have an update I will relay the information here.

Cheers!

Employee

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13.4K Messages

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271.2K Points

5 m ago

Hi damir_radic14 -

Upon investigating both titles, we were unable to locate any records of live vote ratings on the site.  If you are certain that the titles did display vote ratings in the past, we will need further  information, specifically, when exactly did you see ratings listed, and what were the ratings? 

3 Messages

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90 Points

@Michelle

I saw ratings listed for these two titles in a period of 2016 to 2021. Some two or three weeks ago ratings disappeared for 'Palestino, ljubavi moja', and maybe four weeks ago ratings disappeared for 'Izgubljeni raj'. Ratings were very good, above 8 for both titles (I can't remember exactly).   

3 Messages

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90 Points

@Michelle

'Palestino, ljubavi moja' had between 6 and 10 voters, and 'Izgubljeni raj' had between 10 and 15 voters (I can't remember exactly) 

Employee

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13.4K Messages

 • 

271.2K Points

5 m ago

Hi damir_radic14 -

Thanks for providing the additional information, I have added the details to the existing ticket for further investigation.

Cheers!