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11 Messages

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326 Points

Sat, Jun 15, 2019 3:19 AM

Problems adding cast

Repeated attempts to add cast to title without success. Exasperation ensues.

Responses

Champion

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5.5K Messages

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253.7K Points

a year ago

MACITY: The purpose of asking for the contribution numbers is so that if any IMDb staffers view this thread, which they may do, they can go ahead and figure out what the problem is themselves and thus resolve your problem more quickly.

If your film has been released, then normally IMDb will be a lot more interested in seeing screen captures or clips of the on-screen credits to provide evidence, as compared to seeing contracts or other proprietary legal documents.

Since contributors such as Ed and me don't know what film you are dealing with or whose credits you are trying to add, we can't give you detailed advice yet. 

Therefore, I suggest that you post your last full data submission here on this message board. You can copy it out of the receipt you would have received from IMDb by e-mail immediately after sending it in. Some of the regulars on the board may review it and, if they can, they may provide suggestions as to how to improve the submission to get it included in the database. 

11 Messages

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326 Points

Thank you. I'd rather not post the particulars, for proprietary reasons. Appreciate your response. 

Employee

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1.2K Messages

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36.1K Points

a year ago

Hi Macity,

Thanks for your post.

I'm unable to see any contacts via our contact form from you with the email associated with this account. There also doesn't appear to be any contributions on this account on IMDb. 

However, using the user information linked with the submission reference you've provided (190615-030522-916000) I can see you contacted us but didn't provide any URL's in your email for support - my colleague has responded to this requesting further information. 

Please respond to that request or re-contact the help desk to provide as much supporting evidence as possible and our editors can review this on your behalf. 

I hope this helps.

Thanks,

Joel 

11 Messages

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326 Points

Thank you!

11 Messages

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326 Points

We have a screenshot to supply. Where would we send that privately?

Champion

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3.4K Messages

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138.9K Points

Use the IMDb Contact Us page form to provide any private information.

https://help.imdb.com/contact

For screenshots, you need to download the image to a file hosting service and provide a private URL so only you and the IMDb representative will view the image.

11 Messages

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326 Points

Thanks, great!