rodrigo_amaro's profile

5 Messages

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448 Points

Sat, Jul 2, 2022 9:07 PM

Solved

Photos Updates

Hello, maybe I can get some help here. I was wondering why the photos added to films/short films/TV series are taking a longer time to process than previously (less than 24 hours). In fact, for the past two days or so, the photos I'm adding to pages of films are not being included at all. What's happening? 

Maya

Employee

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618 Messages

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6.7K Points

5 months ago

Hi rodrigo_amaro-

Can you post the 18-digit submission reference number(s) below of these submissions? Once we have more information, our editors can take a further look and assist further. 

Cheers!

5 Messages

 • 

448 Points

5 months ago

Thank you so much for your reply. Well, I've submitted a lot more than the ones I'll post here - those are the most recent I could find. 

#220706-031345-380502
#220706-031320-505302
#220706-031258-386302
#220706-031241-700302
#220706-031225-149102
#220706-031207-076202
#220706-031142-749102
#220706-031110-798002
#220705-032822-575802
#220705-032749-399802
#220705-032717-906602

And in between the timing of submitting such posts, I received a warning about an item that shouldn't be sent, the mistake wasn't repeated but the pictures that were posted later on just weren't posted (except for one short film, it all got there). And I haven't got any word about new submissions being discarded after the events. Looking forward to a reply, thanks in advance. 

Maya

Employee

 • 

618 Messages

 • 

6.7K Points

5 months ago

Hi rodrigo_amaro-

Thank you for posting these submission reference numbers! I have checked all of them and I can confirm that some of these images were rejected as badly formatted since they looked blurry or pixelated. As per  4 contributions not mention below, I have approved them as they meet our guidelines.

In this case, I encourage you to revise the quality of these images below and you are welcome to resubmit them.

For reference, these are the ones that were not accepted: 220706-031345-380502, 220706-031225-149102, 220706-031142-749102, 220706-031110-798002, 220705-032822-575802, 220705-032749-399802 and 220705-032717-906602

For more detailed information on our Image quality guidelines, I encourage you to review our following Help Guide. You can also check our Images FAQs on image formats, sizes and resolutions that IMDb supports.

Let us know if you have any further questions/issues!

Cheers!