owenrees's profile

328 Messages

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13.1K Points

Fri, Oct 8, 2021 10:06 PM

Answered

Pending submission items all say "Calculating..."

The contribution tracking page for my submission https://contribute.imdb.com/contribution/211008-193324-045000 shows all items pending with "Estimated processing date Calculating...". Time here is now 23:03 so it is 3.5 hours since the submission.

Is anyone else seeing this or is it just my submission that is stuck somehow?

84 Messages

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2.5K Points

3 m ago

It's not just you.  It's been like that for me for several hours now.

Employee

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466 Messages

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8.5K Points

3 m ago

Thanks for flagging this.

 

I can see that the contribution tracking is now providing a correct estimate. I have also flagged this internally with our team to investigate potential delays.

 

Regards,

328 Messages

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13.1K Points

@Rida This contribution is episode 10 of the new season of a long running series, I submitted very similar contributions for all previous 9 episodes of this season and they were all processed very quickly. You might ask whoever is investigating this to also look into why this one is going through a slower process which I expect will take more staff time to process. There are many more episodes to come this year, probably another 50, so it will help you if these can be processed as efficiently as possible.