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7 Messages

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180 Points

Sat, Jan 16, 2016 3:20 AM

one of our cast won't get added

I've requested one of our casts to be added twice when I added rest of the cast members but he keeps getting left out...

1st: 160113-091803-972000 
2nd: 160115-212343-304000

so I requested another one by going through the editing option on his imdb page...
160116-024103-851000

I want to make sure he gets added this time


thank you!!!

Responses

4.6K Messages

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236.3K Points

5 years ago

Please wait at least 7 days, maybe more if the Data Processing Times indicates you should, before re-submitting.  Actually, if you re-open and resubmit the same request, it'll block you from submitting for two weeks.  That's an indication of how long they suggest you wait.

Re-submitting while it's still processing delays the process greatly (and adds work for staff). 

The Data Processing Times page now indicates they're currently processing Jan 4 submissions.  So, they have not gotten to your submission from two days ago, let alone one from yesterday, yet.

There's no need to tell them three times within two days...they'll get to it when they get to it.

If you've submitted and waited the processing time, it's best to then ask staff here to take a look and/or add evidence to help them verify the submission, rather than keep dumping the same request on them day after day.

7 Messages

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180 Points

I see. Casts are usually sensitive over these stuff so I'm just worried.
Thanks!

1.7K Messages

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61.1K Points

5 years ago

Instead of re-submitting the same info over and over again it's best to ask advice here after the first, original submission (if the info doesn't appear on the site after a week or two, that's).