C

266 Messages

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3.1K Points

Fri, Dec 10, 2021 9:43 PM

Solved

Obviously Server Problems again

I cant submit

266 Messages

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3.1K Points

5 m ago

This comes only by adding company credits

266 Messages

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3.1K Points

5 m ago

When i want to add a company credit this comes when i click on check for an update

Note: This comment was created from a merged conversation originally titled Problem with adding Company Credits

Employee

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13.4K Messages

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271.4K Points

5 m ago

Hi clematt1000 -

I was unable to replicate the company credit submission issue you experienced.  Can you try submitting the company credit again now and confirm if the update is now being properly submitted?

If not, post the details related to the update you are trying to make, including the exact steps you are taking and what company you are trying to add to what IMDb page.

Cheers!

266 Messages

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3.1K Points

@Michelleits a problem at one Company obviousky only "Zweites Deutsches Fersehen (ZDF)" 

Champion

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288.6K Points

Probably the same timeout issue that has previously been reported for some companies with many credits:

Submission process hangs when I add "British Broadcasting Corporation (BBC)" as a production company for a title

Problem with page loading when trying to add a production company

You can usually get around it by entering the full company name instead of using the dropdown menu:

Zweites Deutsches Fernsehen (ZDF) [de]

I suppose it's an improvement that there is now an error message.

266 Messages

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3.1K Points

The BBC Problem still exists

342 Messages

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13.2K Points

5 m ago

I am getting this problem instead of the previous timeout problem when trying to check a fairly large update, and worse, when trying to save it (in case I get the problem).

I have twice had a "Save for later" fail in this way but the submission was saved and could be retrieved from the history which is perhaps safer than the resubmit strategy, but rather confusing because when I tried the browser reload on the error page and opted 'yes' to sending the form data again I got a second saved update despite that one failing too.

There were a few company credits included in the submission but there were 5 company credits and 123 crew credits as well as some unfinished cast credits I was still working on.

Employee

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271.4K Points

Hi @owenrees -

I'm sorry to hear that you recently experienced a failure when using the "Save for later" option.  It;s possible these were stand-alone tech issues due to the system being overwhelmed, however, if this continues to happen, let us know and I will file a ticket for the applicable tech team to investigate further. 

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@Michelle why "British Broadcasting Company (BBC)" and "Zweites Deutsches Fernsehen (ZDF)" cant be added?

342 Messages

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13.2K Points

@Michelle I had the 'We're Sorry" failure loading submitted contribution

211206-200907-312000 (load) but no problems with a new contribution of about the same size 211215-211338-524000 (tracking)  - I used Save for later at least twice on that one with no problem. Loading other previous contributions of around the same size as the one that failed worked without problems (from the next two days after the problem one).

Going back to try loading it again it failed with the "We're Sorry" message again but reloading the page straight away loaded it properly.

I will probably be doing another similar sized contribution tomorrow, I will let you know if the problem happens again.

266 Messages

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3.1K Points

@owenrees i have same problems

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4 m ago

The problem with ZDF and BBC seems to fixed, I think.

266 Messages

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@Peter_pbn​ yes it is

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i added ZDF already today sometimes

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but they deleted the original ZDF [de]