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Employee

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135 Messages

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6.9K Points

Sat, Nov 11, 2017 12:07 AM

New IMDb Help hub

Hi everyone,

We are thrilled to announce we have published a new Help hub for IMDb fans, IMDbPro members and Data Contributors. This hub, available at https://help.imdb.com, replaces the help content previously residing on http://www.imdb.com/help/http://pro.imdb.com/help/ and https://contribute.imdb.com/updates/guide/ and provides streamlined access to the most common customer queries, organized in intuitive themes, with improved navigation and mobile-optimized design. It includes completely new search functionality across IMDbPro, fan and contribution sections. With this update, IMDbPro help content which was previously available only to logged-in IMDbPro members is now available to logged out users and non-members.

The new help site is one of the projects under the umbrella of software upgrades our founder, Col, wrote about here: https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0

We hope the new hub helps you make the most of your IMDb experience and solve questions you have about our features and services.


We will continue to work on improving our help content, adding more images where this helps to communicate more effectively.

Please feel free to reply on this thread with any feedback or any issues you encounter. We appreciate all your help and dedication to our site.


Old Help experience:



New Help experience:

Responses

4K Messages

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132.2K Points

3 years ago

Hi everyone,
We are thrilled to announce we have published a new Help hub for
IMDb fans, IMDbPro members and Data Contributors.
This hub, available at
https://help.imdb.com,
replaces the help content previously residing on
http://www.imdb.com/help/
http://pro.imdb.com/help/
https://contribute.imdb.com/updates/guide/
by Lina, Official Rep
Joined on January 9, 2013
https://getsatisfaction.com/imdb/people/lina_zaproudi_ellman
- - -

You have to register new WWW account for this ??


Message from IMDb.com
We encourage users to help each other get the most out of IMDb.
Often the community provides answers and solutions faster than we can respond directly.
For best results, before posting a question or reporting a problem, please click here.
http://www.imdb.com/help/show_leaf?howtoreportproblems

now goes to
https://help.imdb.com/imdb?howtoreportproblems 

how to report problems ??

EDIT  Found it

https://help.imdb.com/article/imdb/general-information/how-to-effectively-report-problems/G8UFAVKZND...

G8UFAVKZND9M5HXL ??

Update above link in "Message from IMDb" ??

- - -

Message from IMDb.com
For billing/payment issues, visit
http://www.imdb.com/bill

goes to
https://help.imdb.com/imdb?creditcardstatement ??

- - -

IMDb Staff is working hard to keep changing things here to keep their jobs


179 Messages

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6.7K Points

3 years ago

Looks okay to me. 

Champion

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7.1K Messages

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251.6K Points

3 years ago

As an old contributor used to the old submission guide page, I find it confusing that looking under 'Submission Guides' in the contributor section doesn't bring me to all the submission guides. For instance, I have to look under 'Titles' to find the plot or genre guides.

I would have preferred that the submission guides were grouped together as before as submission guides and FAQs are two different types of documentation. But if you prefer to group by topic, you could drop the header 'Submission Guides' in favour of something like 'Other Data'.

Also, under 'Submission Guides', the pages 'Awards', 'Events' and 'Awards data' are listed separately as if they are unconnected. It might be better to group them or list them 
closer together. The 'Awards data' link could possibly be dropped as the page is already linked from the main awards guide and is not very helpful on its own.

Employee

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135 Messages

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6.9K Points

3 years ago

Hi Peter, thanks for these suggestions. 
We will discuss with the data vetting team, to see if we can re-organize some things based on your suggestions.

Would it help if there was a page like an A-Z index of all the data submissions guides?

Champion

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7.1K Messages

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251.6K Points

Yes, I think that would help. Perhaps other contributors will chime in.

Employee

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117 Messages

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12.3K Points

Hi Peter,

The Submission Guides: A - Z page is now live on the Help site:

https://help.imdb.com/article/contribution/contribution-information/submission-guides-a-z/GWBAHK9SAM...#

Champion

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7.1K Messages

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251.6K Points

Thanks. There's something wrong with that link, but perhaps I will have better luck:

https://help.imdb.com/article/contrib...

Employee

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117 Messages

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12.3K Points

Sorry about that!

Try the link here: https://help.imdb.com/article/contribution/contribution-information/submission-guides-a-z/GWBAHK9SAM...

We also renamed the Submission Guides section as "Other Submission Guides": https://help.imdb.com/contribution

Employee

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135 Messages

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6.9K Points

3 years ago

Regarding old help article redirects that ACT_1 pointed out above:

We have redirected a finite list of the most popular help links from the old sites (e.g. http://www.imdb.com/help/?adding/http://www.imdb.com/help/show_leaf?photosremovephotohttp://www.imdb.com/help/show_leaf?addphotohttp://www.imdb.com/help/show_leaf?getsatisfactionhttp://pro.imdb.com/help/show_leaf?youraccountcancel ) - as well as ALL data submission guides.

In the process of creating the new help site, we have removed a lot of outdated and redundant content and consolidated many articles, to provide better quality of help articles.

We have also made the tough choice not too redirect all the remaining help articles.
We realize this means that some of your bookmarked help links will now be redirected to the help hub main landing pages, rather than the specific location of the new article. The same applies for some links in GetSatisfaction posts - which means people will have to look through the hub or do a search to find the specific information.

We apologize for this inconvenience, which should lessen in time as bookmarks get updated and the new links are posted on new GetSatisfaction threads.

Champion

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7.1K Messages

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251.6K Points

There was a list FAQ, which is linked from this box in list edit mode:


Is the formatting help still available somewhere? I couldn't find it.

4K Messages

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132.2K Points

Regarding old help article redirects that ACT_1 pointed out above:
We have redirected a finite list of the most popular help links from the old sites ...
by Lina, Official Rep
- - -

on https://help.imdb.com/ there is
Need more help?
Visit the official IMDb support community powered by GetSatisfaction

You could post a link to this "New IMDb Help hub"
for more information
May be some confusion with redirected pages



Only 55,570 GS Members of the 82,290,000 registered users know about
https://getsatisfaction.com/imdb/

(http://www.imdb.com/user/ur82290000/)


Employee

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135 Messages

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6.9K Points

You could post a link to this "New IMDb Help hub"
for more information
May be some confusion with redirected pages
That's a good idea.
Where would you expect to find this in the hub and what terms might you use to search for this?
So we make sure it's easily discoverable.

4K Messages

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132.2K Points

That's a good idea.
Where would you expect to find this in the hub and what terms might you use to search for this?
So we make sure it's easily discoverable.

by Lina, Official Rep

- - -



IMDb general support

Need more help?
Visit the official IMDb support community powered by GetSatisfaction

"New IMDb Help hub" - Nov 11 2017 - by Lina, Official Rep
https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd




4K Messages

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132.2K Points

add another link ?

Why did you take away the TV listings?
https://getsatisfaction.com/imdb/topics/why-did-you-take-away-the-tv-listings?topic-reply-list%5Bset...

I sent a message to the Help Desk
Contact #17434953

YOU should post Your announcement :
"We have decided to remove the TV Listings Grid for a couple of reasons...   "
by Leonard, Official Rep

and a link to This message
https://getsatisfaction.com/imdb/topics/why-did-you-take-away-the-tv-listings

at the top of
http://www.imdb.com/tv/
so others can add comments Here

by ACT_1



Employee

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117 Messages

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12.3K Points

Hi Peter,

Thanks for catching that. I've added a FAQ for list formatting:

https://help.imdb.com/article/imdb/track-movies-tv/what-kind-of-text-formatting-can-i-use-is-my-desc...

Champion

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7.1K Messages

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251.6K Points

I noticed that your FAQ includes link formats, but doesn't mention the simple link format where you don't need an end tag: [link=tt0093832]

97 Messages

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1.6K Points

3 years ago

If only you spent as much time fixing problems we bring up, rather than spending time kicking them into the long grass, we wouldn't need to bring them up.

This new help hub has offered me no help.

What a shame.

1.6K Messages

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57.4K Points

3 years ago

Just three tiny errors I happened to stumble upon:

The word 'interfere' is misspelled as 'intefere' here: https://help.imdb.com/article/imdb/general-information/why-do-i-need-to-enter-a-captcha/G2V9QZ39J4J8...#

In the sentence about Breaking Bad on this page you write "An example of can be found". This should of course be "An example can be found": https://help.imdb.com/article/contribution/titles/title-corrections/G7J57QHX9CAN989N?ref_=helpsect_c...#

On the plot page (https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP?ref_=helpart_nav_25#) you state that for all plot types (outlines, summaries and synopses) goes that they must be ones own work. This general point is also listed separately in the summary section. You can remove it there since it is already in the general section.


And yes, I already know the way too long and ugly URL's are for search results and stuff, but that doesn't make them any shorter or prettier :)

Employee

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117 Messages

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12.3K Points

3 years ago

Hi Marco,

Thanks for flagging these errors. I've corrected the three pages and the updates should be reflected now.

We appreciate your feedback regarding the length of the URLs. I've passed it onto the correct team to consider. 

Let us know if you find any other errors or have additional feedback.

4K Messages

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132.2K Points

https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%...

On the plot page (https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP?ref_=helpart_nav_25#)
And yes, I already know the way too long and ugly URL's are for search results and stuff, but that doesn't make them any shorter or prettier :)
by Marco
Joined on February 8, 2017
https://getsatisfaction.com/imdb/people/marco_animhbx3my2qx
- - -

https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%...
We appreciate your feedback regarding the length of the URLs.
I've passed it onto the correct team to consider. 
by Ava, Official Rep
https://getsatisfaction.com/imdb/people/ava_imdb
- - -

Why do WE need all this ____ in a messase link ?
https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%...

https:// getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=19102543#reply_19102543

Old Boards Links looked like:
http://www.imdb.com/board/bd0000042/thread/200349541?d=200366713#200366713

Board Number
Thread (Original Message) Number
Reply to Original Message Number
Reply to Reply Number

User Profiles are just
http://www.imdb.com/user/ur1000000/
If you changed your name the Number was the same
- - -

WE do not need to post the Ref part in a message here - that is for IMDb tracking
ref_=helpart_nav_25#

https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP#


1.6K Messages

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57.4K Points

Thanks very much Ava, for the fixes as well as the swift response.

Champion

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7.1K Messages

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251.6K Points

3 years ago

The page 'Companies data' appears in the Submission guides section, but appears to be a version of the old page about Special Effects Companies. If you want a page about company data in general instead of a specific page about effects companies, at least rewrite the text and include references to the other company lists (production companies, distributors, miscellaneous).

https://help.imdb.com/article/contrib...#

Employee

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135 Messages

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6.9K Points

Hi Peter.
Thanks for flagging this. I've pinged the data team to review your suggestion.

Employee

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1.2K Messages

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36K Points

Hi Peter,

Thanks for the suggestion, the Companies data page has been updated now to include:

  • Production companies
  • Distribution companies
  • Visual Effects companies
  • Miscellaneous companies
  • Sales Agents

Champion

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7.1K Messages

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251.6K Points

3 years ago

This page about IMDb Partners has some points which appear to be dropdowns, but I can't get them to display anything.

https://help.imdb.com/article/imdb/general-information/imdb-partners/G8TZTG4LR6ZV4LXZ

5.7K Messages

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146K Points

Four hours later... Please check again, Peter. If it wasn't working before, it is working now, at least for me.

Champion

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7.1K Messages

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251.6K Points

Yes, it appears to work.