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2 Messages

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120 Points

Sun, Jun 28, 2020 4:34 AM

IMDB on Prime - CC not on an episode

One episode of Heroes does not have captions available (Season 2 Episode 1), and for those of use with hearing problems, that is very annoying.  All others have had captioning on, it seems.

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Employee

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8.6K Messages

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222.5K Points

3 months ago

Hi SeaGail -

Thanks for your report, I am checking with the appropriate Video tech team to see if we can display Closed Captions on this particular episode video.  Once I have an update on the status I will let you know here.

Cheers!

Employee

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8.6K Messages

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222.5K Points

2 months ago

Hi SeaGail -

Just following up to confirm some additional details from you, can you confirm what region you are located in?

2 Messages

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120 Points

2 months ago

Seattle area.  The other day two episodes of Heroes also did not have CC available (Season 4 - can't (remember which episodes).  It doesn't happen often, but it has happened a few times with no option to turn them on.