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156 Messages

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4.5K Points

Sat, Mar 2, 2019 12:17 PM

Image addition wrongly not being allowed.

Tried twice now to upload a screenshot which forms part of a promo set. All the others have been allowed but the 'powers that be' have bounced this one twice, despite it identifying an important concept shown in the film. 

- title/images link: 
https://www.imdb.com/title/tt5281134/mediaindex 

- original screenshot trying to add as part of the set (tagged "Still Frame" accordingly): 
 

- submission failure notice, which doesn't bother to explain what's wrong!: 
 

Quote: 
Reason:  Related item has been declined.

Your contribution has been declined.Your data referred to another item which has been declined or deleted, and this means that your data will not appear on the site. If you also submitted the original item and believe that it still warrants inclusion, please review the submission guide and resubmit.
Q1.  What does the first sentence in bold even mean?
Q2.  It is the original item, again, a meaningless comment? 

(exactly the same stock-response paragraph appeared on both submission attempts.) 

The so-called image guidelines say nothing relevant about my image, AFAICT: 
https://help.imdb.com/article/contribution/images-videos/images-guidelines/G27LPBQZA7EAZGJW 

So what is wrong? And how can I sort it? 

Really bloody frustrating! 

Responses

156 Messages

 • 

4.5K Points

2 years ago

2.4K Messages

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80.9K Points

2 years ago

Hi,

Unless mistaken, you are submitting a Google map (streetview) screen capture. Have you checked that it is eligible?

Have you changed anything over the previous submission? Because if you submit exactly the same thing, it is bound to have exactly the same result!

156 Messages

 • 

4.5K Points

2 years ago

Hello,

It's taken from the film itself, so no I didn't 'create it myself' by screenshot-ing a website.

And as there is no explanation box on Still Frame image submissions, there's simply no way of explaining this simple fact to them. :-/

Employee

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1.1K Messages

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33.7K Points

2 years ago

Hi Jim,

Thanks for reaching out. Please note that "Poor quality images" is included in our list of types of images we do not accept. You can read more about image quality guidelines on our Help Page.  

156 Messages

 • 

4.5K Points

Yes, but this is the a still image of a computer screen, as featured in the film. So it cannot possible be in any other higher quality, than what has submitted. 

It's a 'shot' of a 'screenshot', if you will! 

156 Messages

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4.5K Points

...Anyway, after  linking to this forum thread (via using the "Copyright" data-entry box, as no where else to do so, lol!), it's been added. 

So thanks to whomever staff member did that. :-)