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2 Messages

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80 Points

Mon, Jun 6, 2016 3:11 PM

I can't upload a poster for my short film

Hi, 

I've been trying to upload a poster for my short "The Couple", but I keep getting this error:

"Sorry, an internal error occurred while processing this image. Please submit a different image."

I've tried several different version of the image, but it still gives the same error.  The photo meets is only 2.1Mb and is RGB (exported for web). I've tried on Chrome, Safari and Firefox on 2 different computers and on 3 different locations.

I would love some help to make this the main poster please.

Regards!

Responses

Employee

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8.6K Messages

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222.3K Points

4 years ago

Hi Luis -

Please be aware that IMDb only supports JPEG images and no smaller than 50KB, and no larger than 20MB.  

You mentioned that your image was an RGB, which is likely the issue.  Can you try again, this time uploading a JPEG and let us know if you are still experiencing the error?

2 Messages

 • 

80 Points

4 years ago

No, I meant that the color space is RGB. There's really not an .rgb extension. The image is a .jpg of 2.1Mb. Still showing the error. Am I missing something else? (or maybe I misunderstood you)