B

26 Messages

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832 Points

Wed, Feb 23, 2022 12:18 AM

No Status

How to delete credit "as" (alternate names)?

Per the article, I contacted IMDb support asking to remove the alternate name credits. The agent responded with the link to the same article, redirecting me in a loop (see photo of the reply).

So I tried edit it on my own, however my support ticket 220221-075520-293000 was rejected.

How do I get the alternate names removed if support doesn't help? 

Original article: Remove alternate names. It says the alternate name used in on-screen titles will remain visible next to their credits only on the corresponding movie or television show title pages, but will not be displayed anymore on their IMDb name page.

Which is what I am trying to achieve. The alternate name on my IMDb is associated with a p*rn star and causing problems.

Accepted Solution

Employee

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13.7K Messages

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274.2K Points

4 m ago

Hi birdieQ -

I can see that your emailed request to our support team was mishandled.  I escalated your request and the alternate name is now removed form your page

Thanks again for your continued patience!

birdieQ

26 Messages

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832 Points

4 m ago

I’m not trying to delete the alternate name from IMDb. Just from my page, like it says in the IMDB article:

” the alternate name used in on-screen titles will remain visible next to their credits only on the corresponding movie or television show title pages, but will not be displayed anymore on their IMDb name page.”

Bethanny

Employee

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148 Messages

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1.7K Points

4 m ago

Hi birdieQ-

 

This is a request that has to be handled through customer service, I recommend  to send an e-mail to our support team again with the request, stating that you have followed the Help Article instructions and need your request reviewed.

 

Thanks!

birdieQ

26 Messages

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832 Points

4 m ago

Hi Bethanny,

I will try again. Thank you for your response.

birdieQ

26 Messages

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832 Points

4 m ago

What do you suggest I do if the IMDB support team doesn't help in regards to removing alternate names next to credits on my IMDB page? I'm not deleting it from IMDB, just trying to achieve what is stated in this IMDB article: Remove alternate names

I have done what @Bethanny​ suggested:

(Email them again, stating that I have followed the Help Article instructions and need my request reviewed). They, again, responded with a link to another article instead. They did not help me. 

I'm unsure what to do. Is there a way to speak directly to a representative? It seems like the reps via email don't understand me, and  they keep sending links. 

Note: This comment was created from a merged conversation originally titled IMDB email customer service - not helping

Champion

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4.4K Messages

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112.2K Points

Maybe post the information here?

But this _is_ a public forum, indexed by Google.

birdieQ

26 Messages

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832 Points

I just checked my IMDb page and it has been fixed. Thank you so much!

birdieQ

26 Messages

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832 Points

4 m ago

Hi Michelle. I was wondering how it happened :)
Thank you for escalating my request and solving the problem!