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10 Messages

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576 Points

Wed, Nov 21, 2018 10:02 AM

Hi, there is a wrong picture added to a tv series, I have reported it multiple times now, but it is ignored, why?

https://www.imdb.com/title/tt0419385/mediaviewer/rm1789227520

This is not from ZOOP, it is from another country/tv station/tv series. Reporting the image doesn't do anything. It was removed once but then placed back.

Responses

10 Messages

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576 Points

2 years ago

Anyone?

5.8K Messages

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146.7K Points

2 years ago

What is the 18-digit reference number of the report submission?

10 Messages

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576 Points

Contribution #181211-155534-648302

10 Messages

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576 Points

2 years ago

You mean in that email with the confirmation of the report? I didn't save that email. But the link of the picture is above. Why are those reports not processed?

5.8K Messages

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146.7K Points

Well, then submit it again and share the new number.

10 Messages

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576 Points

Contribution #181211-155534-648302

10 Messages

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576 Points

Yes indeed. And it must be removed of course.

Employee

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8.6K Messages

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222.5K Points

2 years ago

Hi Mark -

Thanks for your report.  I was able to identify that the issue is caused by an incorrect matching in our system, rest assured that I have reached out to the appropriate team to resolve the matching issue, once fixed the image will no longer be re-added to the title page. 

Thanks again!

10 Messages

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576 Points

I actually saw it was removed yesterday, but re-added today. Clearly the cause hasn't been fixed yet, so we might have to remove it again once the system is fixed.

10 Messages

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576 Points

2 years ago

So it was removed yesterday, and placed back today. What is happening?