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shannon_eubanks's profile

Sat, Oct 19, 2013 7:32 PM

HelP! Circular denial of entry to add a credit!

I have an IMDB account, it's confirmed, it comes up as active. I need to add a credit to my filmography for THE ORIGINALS episode 5 Sinners and Saints. When I take the appropriate steps (bottom of series page, edit page, etc.) it asks me to confirm my account by clicking the link in the e-mail. when I do so, the message says "this account is already active". Yet when I return to the series page, it asks me to confirm the account again. I'm going around in circles. This is the second time I've had a principal role and not shown up on the cast list, when my castmates are already showing; now I can't even access the page to submit the credit! Also, if you can tell me how to get to the correct page, how do you want the episode listed? #1 ep.5, or by the title of the episode? Please help, i've been trying to get through for over an hour now. ---thank you---Shannon Eubanks

Responses

Champion

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1.9K Messages

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146.1K Points

8 y ago

It is possible that you've not completed the further authentication, and you're getting mixed up between that and email verification.

Go here to find out if you are authenticated:

http://www.imdb.com/help/additional_a...

Champion

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8.4K Messages

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265.5K Points

But you still don't need authentication to edit data.

Champion

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1.9K Messages

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146.1K Points

Ahhhhhhh, good point - you do need it to add some data, just not that data:

edit and add to our IMDb FAQ, Parental Guides, Plot Synopsis and Character Names sections,


Its been so long since I did it, I forget.

Champion

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1.9K Messages

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146.1K Points

8 y ago

OK the, scratch that. I am unsure what the error page looks like, but do you resend the authentication or use the first link that was sent?

If the latter then you could try generating a new one:

https://secure.imdb.com/register-imdb...

It might also be that you need to log out, clear the cookies and log back in again, in order to kick the system into gear - it has the smell of a problem with a corrupt cookie not getting the new setting. Perhaps try a hard refresh first - CTRL+F5 in Windows to force it to reload all of the new page and data.