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8 Messages

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240 Points

Tue, Jul 14, 2020 8:29 PM

Extremely frustrated with correctly managing wrong film credits in my IMDB Pro account

Hello, I'm starting to become extremely frustrated with correctly managing my IMDB Pro account. A while ago I noticed that 3 film credits were added to my account that were not me...but another Brett Rigby (Brett Arthur Rigby, I believe) I attempted to have the removed, that request was declined, I made the decision to purchase IMDB Pro to have better access and actually be able to monitor and manage things...again, my requests were declined. This has been happening for years. This error is effecting my professional page and no matter what channels I try I can't get 3 film credits removed because they AREN'T me. Just yesterday I made the attempts again and even provided links to both of us to prove we are not the same people. Still this request was denied. Any help or insight would be amazing. I'm so frustrated about this. The following Link is the Brett (Arthur) Rigby who is in this film: https://vegasbrett.com/home . It's not me. THIS LINK IS ACTUALLY ME: https://www.linkedin.com/in/brett-rigby-982a8071 . Thank you in advance!

Responses

Champion

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3.4K Messages

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138.9K Points

3 months ago

Brett Rigby,

A submission to move the credits to another page or a new name page would be the way to go. Instructions on how to do this are on the link page below.

IMDb Help Center:
How can I move credits to another page?
Approach A: How to move credits

What do the roman numerals, like (I) and (II), after a person's name mean?

I hope this helps. Please write back if you still need some assistance with the submission.

1.7K Messages

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61.4K Points

3 months ago

In short, you need to correct (choose correct, not delete) your name ”Rigby, Brett” to the correct person (let’s say ”Rigby, Brett Arthur” or ”Rigby, Brett (II)”. Few points, though:

- IMDb probably wants some proof that these credits belong to another person. Just because some person has the same, or very similar, name is not enough. Not sure about the credits in your page, though.

- If you try to choose ”Rigby, Brett Arthur”, a new name is created to IMDb. Now comes also the question that is ”Rigby, Brett Arthur” perhaps credited as ”Rigby, Brett”, since the credits were added to ”your” page? This means that the atttibute ”(as Brett Rigby)” should be added.

So yes, these can be a bit tricky in some cases. And a bit difficult to prove also in some cases.

Employee

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972 Messages

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27.2K Points

3 months ago

Hi Brett, 

Please can you provide us with the submission reference numbers for your submissions that have not bee approved and we can look into this further for you. 

thanks
Meredith

8 Messages

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240 Points

Hey Meredith, I'm responding again with a new round of tracking numbers to try to get this really frustrating confusion resolved.  All previous submissions have been rejected, so I tried a different approach.  I actually contacted the other Brett Rigby myself as he is also aware of the merging of our information.  He made a free IMDB account under Brett Arthur Rigby so we could try to successfully straighten out our credits that way.  I'm now resubmitted my requests with that information provided.  Please tell me we can put this behind us and clear this up, if not, I think I'll just leave IMDB pro and stop using it actively for my professional purposes.

Thank you

-Brett


Requesting updated DOB and DOB location: #200724-215607-087000
Requesting Removal of a film credit: #200724-215746-500808
Requesting Removal of a film credit: #200724-220045-950208


8 Messages

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240 Points

Hey Meredith,

I'm back to you again.  Unfortunately the issue still isn't resolved.  Rather than moving the selected film credits off of my page and on to Brett Arthur Rigby's page, they just updated the billing credit on my page as Brett Arthur Rigby.  This is unbelievably frustrating and effects my profession.   Please...Please...Please remove the 3 credits from my IMDB Pro page and credit them to the correct person.  Yet again, below is the reference number to the credits I'm speaking of and what I've been asking your help with for weeks.  I am Brett Rigby.  He is Brett Arthur Rigby.  He created an account under his email Brett@VegasBrett.com under the name Brett Arther Rigby.  This is where the credits should go.

This is my last attempt.  From here, I'll be canceling my account and reregistering a formal complaint with the BBB.

Reference Number to the 3 incorrect Credits: #200728-175643-745000

8 Messages

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240 Points

Meredith, is there a way you can intervene and assist my with fixing this.  I believe that if an actual person looks at these credits/videos...they will see it is not me, Brett Rigby...but Actually Brett Arthur Rigby.   With the multiple attempts all listed above, they have yet again declined my attempts in changing these credits to the correct person.  

I haven't heard from you since your initial response to my comment and would truly appreciate your help.  As a reminder, the most recent declined reference number is: #200728-175643-745000

My reasoning is (again) in each of my requests.  Please let me know if you need anything else.

8 Messages

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240 Points

3 months ago

I appreciate your help with this Meredith.  Below are the reference numbers to the deletion requests I made yesterday...and then the requests the deletion requests that were declined from the day before.  It's in regards to the same TV/Film credits.

Reference #'s from yesterdays request:
200714-200650-526000
200714-200556-588000


Reference #'s from the declined requests from the day before:
200713-213934-138000
200713-213338-716000

For the "Abbey and Thelma" Credit there are two video files that are also attached to my account that further illustrate that this is not me as it shows the other Brett (Arthur) Rigby in the footage.

Please let me know if you need any more information from me.

Thank you,

8 Messages

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240 Points

3 months ago

Good morning Meredith,

Additionally, I attempted to correct my date of birth as well and that too was declined.  It said that it wasn't able to verify my correct date of birth.  I provided them with a link to my current driver's License and it was still declined.  If this something you can assist me with as well?  I'm happy to email you all proof you need to prove that I am me.  Thank you


Employee

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708 Messages

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19.9K Points

3 months ago

Hi,

Thanks for your message.

I've forwarded this information to our technical team for further investigation, ticket reference 0512020813. We will email you back when we receive an update on this.

Thank you in advance for your patience. We look forward to assisting you further.

8 Messages

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240 Points

Hey Jaime after months of sparse communication and nothing being done after repeated attempts to simply correct my profile so I wasn't mixed with another professional person and their film credits, I've quit IMDB pro.  To say I'm frustrated is a true understatement.  After attempting to follow all protocols in proving who I was, being willing to submit any additional material needed to confirm my identity... I was met with silence and continuous rejections to my requests.  It's truly ridiculous.  I even went a step further and had the actual person who should be credited with the footage on my page make an IMDB profile himself so it would be easier to move the credit over...that still wasn't enough.

 

Absurd.

6.2K Messages

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154K Points

a month ago

I wonder what ljdoncel and JamesMMM would have to express about this.

Champion

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819 Messages

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45.8K Points

Hi, Jeorj:

 

Long story short, while contribution times have improved greatly, I sadly feel that response times and, particularly, times to resolution, have worsened in the last few months. I don't know the reasons behind this delay (perhaps staffers efforts are dedicated to other upcoming features...), but seemingly straightforward issues like Brett's, regardless his Pro status, shouldn't take so long (2 months!) to be fixed. It gives a bad impression of a company with, presumably, enough resources to enhance the customer service.

 

I hope it's just a temporary situation.

(edited)

179 Messages

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6.6K Points

@jeorj_euler Looking back at the waybackwhen Feb 2017 version of the page, I can see that the other date of birth and the earliest two credits (that belong to Brett Arthur Rigby) were on there.

 

https://web.archive.org/web/20170217063913if_/http://www.imdb.com/name/nm2620566/

 

Perhaps the original mistake was made by someone adding Brett Depree Rigby's credits to the wrong Brett Rigyby page instead of creating a new page. The correct approach may have ben to move Brett Depree's credits over to a new page and add his actual date of birth to that page. I have found Brett Depree Rigby's date of birth so I can add that to the new page and move the Guiding Light and other credit over. It is quite unusual that he only ever had "credit only" credits on Guiding Light and never actually appears on screen. Something strange going on there.

(edited)

Karen_P

838 Messages

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11.9K Points

Whether it is the contact us method or the forum here, it would be nice if IMDb would go back to the way it was when Col Needham would drop by here twice daily and ride herd over this place. Ever since he left commenting on this forum, it has gone downhill!!! And Jaime is symptomatic of what this place has become and not what it once was.

(edited)

6.2K Messages

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154K Points

IKR, Karen Palermo! Hahaha...

8 Messages

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240 Points

I appreciate all these responses.  It helps me feel a little less crazy about the whole thing. 

 

Responding directly to @jeorj_euler, I fully agree.  When I (Brett DePree Rigby) noticed that incorrect credits had been added, I attempted then to get it removed even then.  Those attempts were also rejected...as was trying to update my Birthday.  So I just removed the birthday from showing on my profile so it was less confusing.  Because I'm a talent agent now, I'd prefer not to move/create a new profile as I'm linked to my clients through my current one.  If you think it's the only way to get out from all of this, maybe I will. 

 

Interestingly enough, as a result of this, Brett Arthur Rigby and I have connected regularly as he knows I'm trying to fix this.  He even created a new free IMDB account under "Brett Arthur Rigby" to have it be easier to relocate the credits to the correct "Brett".

 

Regarding Guiding Light.  Yeah, that's wrong.  MY representation when I was an actor managed the account.  I was recurring on that show in its final two years and need to look up what exact episodes so it can be corrected and appropriately credited.  That one is on me.

 

Employee

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1.1K Messages

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33.7K Points

Hi Brett, an update to let you know the pages have been split out, if there's any other incorrect information please submit a request to us via our help site