VonPunk's profile

116 Messages

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1.7K Points

Thu, Nov 18, 2021 9:58 PM

Solved

Credits repeatedly falsely altered

Sub no. #211117-193113-637000

I made a submission of full crew and companies for Episode 1 of a mini series, 59 items in total. 12 hours ago it was all fully approved, I visually checked it against my screenshots  to make sure it was all there with no mistakes and then marked the crew complete. Now tonight, looking at my contribution page, it has changed to 58 approved and 1 declined, I checked the company page and one of the companies has been taken off. I know for 100% fact it was there because I did the 2nd episode a few hours ago and imported that company over from Episode 1 to 2. Normally I'd just quietly re-add it, but I've never had an approved submission go live then be reversed several hours later into a decline and taken off, so I have to report it.

Employee

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12.2K Messages

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258.9K Points

2分前

Hi VonPunk -

I can confirm that the company credit (for "Skywalker Sound") was initially approved, but later removed by another contributor - this is why your contribution history first showed that all were approved and then later showed one item was declined.

If this company credit was removed in error, I encourage you to resubmit the credit with any online source links to help verify and our editors will take another look.

I hope this helps!

VonPunk

116 Messages

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1.7K Points

@Michelle

Thanks Michelle. I have no idea why someone would remove a legitimate contribution like that. As you can see from this screenshot:  https://imgur.com/7XqL4lL

They have removed factual information and you should take steps to protect this data.

Quite a lot lately, things have been falsely altered that I added, just the other day someone altered all JB Smoove's credits on Curb Your Enthusiasm from 'Leon' (as appears onscreen) to 'Leon Black' like this place is TVMaze or something. And so many others. Makes me wonder why I bother sometimes.

Employee

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12.2K Messages

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258.9K Points

2分前

Hi VonPunk -

Thanks or posting the screen grab of the credits, I can confirm that the company credit has now been reinstated on the episode.  I also investigated further and can see that the contributor who removed the information had a misunderstanding of how company credits apply to a series/episode, as such I have reached out to them to clarify our current policies to help prevent future errors.

Regarding the additional issues you reported for "Curb Your Enthusiasm", was the character name credited on-screen for all episodes as "Leon"?

Champion

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9.9K Messages

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281.4K Points

It might help with this misunderstanding if you would remove this old message which appears when you want to add company credits to episodes:

VonPunk

116 Messages

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1.7K Points

@Michelle

You are what we call in my country, a Bobby Dazzler. thank you so much.

And I really appreciate you looking at this 'Leon' situation which face palmed me this week.

So to explain 2 ways so it's clear, there was a mix of 'Leon' and 'Leon Black', he's been in 5 seasons but credited in 4 of them as Leon and in 1 as Leon Black. Also been credited as J.B. Smoove early on to changing to JB Smoove in later seasons. So what someone has done, is likely get OCD triggered by the messy facts and make every credit identical creating a ton of inaccuracies in his credits as what relates to what appeared on screen.

So one way of putting it is, he was credited only as 'Leon' in the 2007 - 2011 episodes with no name attributes needed except for on the episode (8.9) Mister Softee where he was credited as 'JB Smoove'

The 'JB Smoove' name attribute is accurate from 2017 to present.

In Season 9 (the 2017 episodes) he was credited as 'Leon Black' 

In Season 10 & 11 he was back to being credited as 'Leon'.

So in short, all name attributes from 2007 to 2011 (except Ep 8.9) should be removed and the character name listed as 'Leon'
And in the episodes from 2020 to present, listed also as 'Leon'.

Only the credits on the 2017 episodes can be left as they currently are.

Seasons 6 to 10 is on Amazon: Watch Curb Your Enthusiasm - Season 10 | Prime Video (amazon.com)

I also took a selection of screenshots as I clarified my info, I have all the seasons.

S6E2: https://imgur.com/lzitovj

S6E4: https://imgur.com/we1Z9T5

S7E1: https://imgur.com/qoXn3r4

S7E5: https://imgur.com/cij6tX3

S8E1: https://imgur.com/KPLLdbV

S8E10: https://imgur.com/fPyVZS8

S9E1: https://imgur.com/ONlQs1z

S9E10: https://imgur.com/iHhKoh2

S10E1: https://imgur.com/Bhf1LPI

S10E10: https://imgur.com/WhRwP85

S11E1: https://imgur.com/Txng4vx

Hope this was clear enough, but I'm here if more info is needed.

mbmb

248 Messages

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3.7K Points

2分前

Some things I add to a series were repeatedly getting deleted within 1 hour, same case like yours, someone was making a deletion request and they were approving it.

The thing is, I was adding them with onscreen credit evidence since the beginning like most of my submissions. As I understand your first submission didn't include an evidence link and this is only deleted once for example, mine was having evidence links since first submission and it was getting deleted repeatedly.

I just want to show the difference of how this same Michelle handled both of our cases when I contacted them to stop approving deletions against my additions that was contributed with an evidence in the first place or at least tell the user who deletes it repeatedly to stop.

Your case;

You say: They have removed factual information and you should take steps to protect this data.

Michelle says: company credit has now been reinstated on the episode. I also investigated further and can see that the contributor who removed the information had a misunderstanding of how company credits apply to a series/episode, as such I have reached out to them to clarify our current policies to help prevent future errors.

My case

First response when I contacted them: Please remember that all information submitted to IMDb is not immediately available online but must first be checked and processed by our staff. The time it takes us to do this can vary. For more details about our processing times, please see this page:

When I replied and said that canned response is irrelevant with my issue, this the response of this same Michelle that starts with another annoying irrelevant canned response:

Same Michelle as above, yes, replies with this:

Thank you for your feedback. In order to be as comprehensive and current as possible, we cannot restrict updates for a specific Soundtrack listing to a single source or reject further changes.

As mentioned previously, to help prevent any incorrect deletions or modifications of Soundtrack data on the site, the best thing to do is continue including evidence links within your submissions.

When an incorrect update or a deletion is observed, the best thing to do is report it to us through our online submission form, by resubmitting the missing item or an applicable modification to the item. If you are seeing a continual back-and-forth of the data being added and removed, then this would be something that our support team will need to investigate further.

Just wanted to put this here. Your item is deleted only once and she does all these things including contacting the contributor who deleted it only once. And look how careless and disrespectful she was against me when my contributions were deleted repeatedly and I asked them to stop deleting my additions that were submitted with evidence links every time since the first submission.

Mine was getting deleted repeatedly, they were having evidence links since the beginning, and when I contact them with frustration like yours to stop deleting my contributions, I only get disrespectful canned responses from same person who "reinstated, investigated, contacted contributors etc..." for your only one deletion. Why is she contacting contributor who deleted it -only once btw-, they were going to be "as comprehensive and current as possible" by continuing to approve their removal requests.

Don't get me wrong, nothing against you, I'm glad your issue is solved. Just differences annoyed me.

I'm getting same neglection on this too for example: https://community-imdb.sprinklr.com/conversations/data-issues-policy-discussions/restore-incorrectly-deleted-item-please/617b5f41203b6a57f4184d2e

(edited)

VonPunk

116 Messages

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1.7K Points

@mbmb 

Hi. I don't know all your situations so I can't really comment. I know I regard Michelle as one of if not the best staff member for solving contributor problems and she did fix the problem you linked to, a staff resubmission is pretty guaranteed to be accepted barring a technical error. I honestly do not know how things work internally so I can't say why things are handled in different ways. I've been taken care of well here in this thread but it's not always been plain sailing over the years, I just try to be accurate, concise and polite when dealing with staff to get things done, and the majority of the time it works out. It's a shame when our accurate work is deleted or falsely altered, nothing tires out a contributor more then having to resubmit stuff over and over, but if you are accurate and correct with solid evidence, then the staff are your allies to win you the battle.
I hope any of your outstanding problems are solved as soon as possible.

Employee

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12.2K Messages

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258.9K Points

Hi @mbmb -

My sincerest apologies for any inconsistent support you have experienced, as well as unsatisfactory submission processing where valid data updates are being declined without reason.  I understand the frustration as we all aim for the same high standards, we truly appreciate your dedication to submit accurate data updates to the site.

Concerning the IMDb community, it has never been my intention to make anyone feel neglected, unfortunately, there are instances where thread follow-ups may have been lost in the mix, I am working toward operational changes that will help prevent that going forward.   Concerning the thread you referenced that has missed a staff reply, I will be sure to follow-up shortly.

(edited)

mbmb

248 Messages

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3.7K Points

@Michelle Thank you for explanations and understanding. It may not seem like it from this post but like VonPunk, I too regard you as the best staff member for solving problems actually. Thanks again.

Employee

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12.2K Messages

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258.9K Points

2分前

Hi VonPunk -

Thanks for posting the screen grabs for several episodes throughout and clarifying, the character name updates have now been approved and the changes should be live on the site shortly.

Cheers!

VonPunk

116 Messages

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1.7K Points

@Michelle

Amazing, I can see, apart from 7 from the 2007 - 2009 period that are lagging in going live, they all look exactly as they do onscreen now. Thank you. :)

VonPunk

116 Messages

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1.7K Points

@Michelle

Those 7 credits from the 2007 to 2009 episodes have still not changed, 2 need changing from 'Leon Black' to 'Leon' and all 7 need the name attribute removing. Like 5 got half way there. If you don't circle back, I'll just dig out my DVD's and make some screengrabs and do it myself but I'll try for the easy option first.

Oh and 5 of those Skywalker Sound company credits have been deleted again, so I've added them again. I don't know if he submitted that before you warned him and took they several days to approve or he just ignored you. Dunno if there's anything you can do to protect these credits but I'm just dealing with vandalism several times a week now on several titles. 

(edited)

VonPunk

116 Messages

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1.7K Points

@Michelle
Hello Michelle.

I just went to fix those stuck Curb Your Enthusiasm credits for JB Smoove after you did the majority of them and found that all his credits have been falsely altered again and not a single one matches what is onscreen.

Could you put a flea in whoever's doing this's ear, please.

And I've submitted a completely screen accurate correction, 21 changes so far have been accepted, with 11 still pending. So could you push through any pending or declined here: #211203-065056-365000

Thanks.
 

(edited)

Employee

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12.2K Messages

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258.9K Points

1分前

Hi VonPunk -

Apologies for the delayed reply.  Are the "Curb Your Enthusiasm" credits for 'J.B. Smoove' still listed incorrectly with the wrong character name and/or name attributes?  Or were these credits all corrected in the meantime with your recent updates?

VonPunk

116 Messages

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1.7K Points

@Michelle Hi.

After you corrected the credits last time they were all altered again, but in the time between my last comment here and now, I've took time and corrected each one again with evidence as to how it appeared onscreen and in the fortnight since then they have not been tampered with again. So all is good at the moment.

I'm keeping an eye on them and I also took screengrabs on how they are listed on the site so if they are altered again, I can better visually present how they should be corrected. I'll post again if further issues occur but hopefully I won't have to.

Thank you for checking in here, it's greatly appreciated. Hope you have a great holiday period over the next couple of weeks. :)

Employee

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12.2K Messages

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258.9K Points

Hi @VonPunk -

Thanks for confirming.  I have also now taken  measures on the back-end to help prevent any further incorrect character/name changes.

Happiest of Holidays to you as well!