william_klayer_6329106's profile

9 Messages

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160 Points

Thu, Dec 16, 2021 3:34 PM

Solved

Credit request continually denied as 'not able to verify"

I am the director of photography on a network television show. My name is listed in the credits. However every submission to add my work to my IMDB page is denied with this message -ReasonUnable to verify.

Your contribution has been declined.We have been unable to verify your contribution. Unfortunately we were unable to accept your submission as we were unable to verify the information provided. If your submission was placed via the IMDb.com Desktop title or name page submission form, you now have an option to provide evidence with your additions, as well as corrections or deletions. Please go to your Contribution History, re-load the submission reference and tick the box “provide an explanation to assist in processing this submission” and “check these updates”. The field will become available in the submission form. For all other submissions, please see our Help Site for further information or details on how to contact us.

I have submitted contact information for my production to confirm the credit and have requested specific information about the verification process but keep getting this generic response.

There is even a new producer on the show who is listed on the series IMDB page even though his name has yet to appear in the credits of the show.

 

Employee

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13.4K Messages

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271.2K Points

Il y a 5 m

Hi william_klayer_6329106 -

If you encounter further problems listing your series episode credits, post the 18-digit submission reference numbers associated with your most recent updates here and our staff can take a look for you.

Cheers!

9 Messages

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160 Points

@Michelle 

#211216-152754-091000

#211216-152754-091000

Employee

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13.4K Messages

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271.2K Points

Il y a 5 m

Hi william_klayer_6329106 -

I reviewed the episode (#3.7) regarding your credit submission and can confirm that your name was not featured within the on-screen credits, as such the credit will need to be listed with an "uncredited" attribute, which I have now submitted on your behalf.

When submitting future episode credits for this series, if you encounter any problems I encourage you to include evidence of your involvement within the submission form "Explanation" field, such as a link to episode call sheets, pay stubs, or reputable media mentions that confirm you are a cinematographer on the show. 

For more information on how to provide credit evidence I encourage you to review our Help Guide.

Cheers!

9 Messages

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160 Points

@Michelle 

Please watch the episode again.

Season 3 Episode 7 entitled Gladiatorsmy credit appears at  6:43  into the episode 

9 Messages

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160 Points

@Michelle 

My name appears onscreen in Season 3 Episode 7 entitled Gladiators at 6:43 into the episode.

9 Messages

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160 Points

I have used the "Explaination" field previous when I resubmitted. I included contact information for my production off which can provide an official list of on screen credits. After I provided the information my request was enied again and no attempt has been made from your end to contact the production office. I would be happy to provide call sheets, pay stubs and screen shots but the Explaination field does not allow attachments.

As to the other episodes I have submitted but were determined by IMDB as unable to verify - My onscreen credit for "Patriots" (IMDb update receipt #211209-114907-300000) appears at 4:41. My onscreen credit for "Tough Love" (IMDb update receipt #211126-230053-308000) appears at 5:03. My oncreen credit for "Unhinged" (Contribution #211209-114955-400000) appears at 9:59.

Contact our production office. They can provide our Post-Approved credits and/or loop in one of our Wolf-side assistants for further 'accreditation'.

Links to credit screenshots - https://drive.google.com/file/d/1njN-OZ-fSl1wcmsv4JbapCz9CLYZhrYk/view?usp=drivesdk

https://drive.google.com/file/d/1U9a4XBxzSFdGL_nxj3Darroy8YV1hV2k/view?usp=drivesdk

(edited)

Employee

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13.4K Messages

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271.2K Points

Il y a 5 m

Hi william_klayer_6329106 -

Thanks for confirming the episode credit time-stamps, I was now able to locate your name credited on-screen for the episodes (apologies, as I missed the listing on the opening credits).

These credits have now been approved and should be live on the site shortly.

Cheers!