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7 Messages

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420 Points

Thu, Jul 2, 2020 9:15 PM

Contribution (with evidence) still pending

Contribution #200623-161106-617000

I've been trying to submit this credit for months, and it was repeatedly declined. It's my first credit, so I wasn't terribly surprised I was having trouble. I googled what to do and read to include a link with a callsheet/paystub. I recently resubmitted it on June 23rd with a screenshot of one of my callsheets as additional evidence, but it still says "pending". If additional evidence is still needed, I appear in the trailer that was released earlier this week (https://www.youtube.com/watch?v=PBfVR_u_lGQ). I can be seen in the striped shirt at :48 and :57. I realize you have to do your due diligence, so I hope this is sufficient! I'd love to get it approved asap, and am happy to help in any way that I can. 

Responses

156 Messages

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5.7K Points

3 months ago

Nothing on this page goes back to June 23: https://contribute.imdb.com/times

It's probably declined again. You may need to submit it again or wait for a staff answer.

7 Messages

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420 Points

3 months ago

thank you!

7 Messages

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420 Points

Ah okay, thanks Ed. That page shows that my original contribution back on Jan 23 is still "pending". The two attempts after that were both declined, and then the June 23 attempt with additional evidence also shows "pending". Do you know if there's a way to ask a staff member to look into it?

156 Messages

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5.7K Points

Shaun, there's a long standing "infinite pending" bug on IMDB. That contribution from Jan 23 is actually declined or approved, it's not pending, that "pending" is a display bug.

I still have some submissions from last year show as "Pending" but in fact they were either approved and went live or declined.

Best way to make sure if your submission is processed is to check this page when you encounter that pending bug: https://contribute.imdb.com/times

Because I'm aware of this bug I referred you to that page and said nothing on that page goes back to June 23, that means your submission is not actually pending, if I wasn't aware of this bug I would refer you to contributions history page, but that would be useless because I knew the status you will see there would be misleading due to this bug. Besides your topic title is "still pending" and you provide a contribution number so it seems you already know how to track status of your contributions.

So bottom line, if a long time passed and you still see one of your contributions as Pending for many days and weeks that means it is bugged, so if you don't see your submission live on site, it's already declined, because otherwise "Data Processing Times" page would have June 23 date on one of the "Oldest Item" columns.

An employee will take care of your issue on this topic, just wait a few days.

For reference:
- They stopped tracking statuses for some data types because of this bug 2 months ago

- but as you can see from this reply you can still encounter this bug with several data types

7 Messages

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420 Points

3 months ago

For what it's worth, I appreciate both of you for making an effort to help me. It seems like it's a complicated issue, and both of you have taken it upon yourselves to try to understand it and help others. That's commendable, and I thank you. There seems to be some history (and some animosity) between the two of you, but I hope you can see that you're both doing more net good than harm. 

As far as the issue goes, I did as Ed suggested and edited my June 23rd submission. I saved it, but the submit button was not there (yet?). I also realized there may have been some confusion about January 29 vs June 29. For posterity's sake, here's a complete timeline:

Jan 9 - First attempt to add actor credit to my page; Declined
Jan 29 - First attempt to add myself as a cast member to the Respect page; Pending*
Feb 21 - Second attempt to add myself as a cast member to the Respect page; Declined
June 23 - Second attempt to add actor credit to my page (with callsheet screenshot); Pending
July 5 - Saved update to June 23 attempt with link to trailer

*I have this attempt open in a browser window and attached a screenshot below, but it is no longer showing in my contribution history. I searched the reference number, and it didn't return a result. I wonder if a staff member has begun addressing the issue? And this one has now been resolved in some way?

I also think that both of your theories/explanations track with my situation. As meka suggested, there is clearly an issue with pending submissions not being tracked. My June 23rd pending submission does not appear on the times page, so the system seems to think it's been taken care of. But Ed is also correct, that any attempts I made to resubmit on a pending edit were declined. My best guess is that pending submissions can get stuck in some kind of purgatory where they've been reviewed and taken out of the times queue, but neither approved nor declined. In that case, making a new submission of the same data will be auto-rejected, since the system still has it logged as pending. That's my guess, anyway!

Thanks again, both of you, for your help. Screenshots attached.

7 Messages

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420 Points

Thanks Ed. Sorry if I was verbose, I just wanted to be thorough. And I felt bad there was conflict when you both were trying to help me. I appreciate it!

Edit: also, here's a picture of Charlie from those days. There's that hairline!

Employee

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286 Messages

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8.4K Points

3 months ago

Hey Shaun - I've submitted this on your behalf and it should be live in a day or so. As this title is unreleased your credit may be updated after release if your name is not listed in the credits, if this is the case you will have the 'uncredited' attribute attached.

7 Messages

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420 Points

Thanks, Grayson!