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26 Messages

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898 Points

Sun, Nov 17, 2019 8:34 AM

Contribution #191112-173924-884000 has been declined

Hi All,


“provide an explanation to assist in processing this submission" is ticked and link fro end credits been provided for verification for Contribution #191112-173924-884000.

Unfortunately, the submission has been declined.

I attached a screenshot of the title here:


I hope this will help the verification.

Please, provide some explanation of how these titles should be submitted to avoid using the help desk for them.

Thanks for your kind help,

Lilla


Responses

26 Messages

 • 

898 Points

a year ago

Hi Ed,

Sure. It was included in the explanation field at the first place.

https://vimeo.com/372628268

(check at 1:30 for the actual credit)

Regards,

Lilla


Employee

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1.1K Messages

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33.7K Points

a year ago

Thanks for flagging Lilla, I've resubmitted on your behalf. 

26 Messages

 • 

898 Points

Dear Elizabeth,

This credit is still not visible.

Is something wrong with it? How can I fix it?

Thanks,

Lilla

26 Messages

 • 

898 Points

Dear Elizabeth,

The thread header says this problem was solved, but actually it wasn't. Credit is still not visible.

Can you inform me, if there is anything we can do on our side to get this credit show on the site?

A long time gone and it still did not go through the system.

Is there any way to avoid this?

We have several upcoming projects and we would like to do the submissions as flawlessly as possible.

Thanks a lot,

Lilla