craig_5717096's profile

3 Messages

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204 Points

Wed, May 18, 2022 11:10 PM

Solved

Can't update a credit even with photo evidence

This credit on "Enemy" contains an error:

Oriol Tarragó ... sound designer / supervising sound editor (uncredited)

I've tried multiple times to set it to sound designer and remove the (uncredited). I keep getting denied with this message:

Your contribution has been declined.We did not capture a specific reason during processing.

But I provided this screen shot:

How much better does the evidence need to be? Can anybody connect me to a human to fix this?

Accepted Solution

Employee

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13.7K Messages

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274.3K Points

1 m ago

Hi craig_5717096 -

Thanks for posting the screen grab, this credit correction has now been approved and the changes should be live on the site shortly.

Cheers!

mbmb

656 Messages

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9.2K Points

@Michelle​ I think something went wrong with your submission too because it looks like it's still not removed after 3 days.

3 Messages

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204 Points

1 m ago

Thanks! That was a lot harder than I expected it to be.

Maya

Employee

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234 Messages

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2.5K Points

1 m ago

Hi craig_5717096-

The correction for the credit has now been updated and I can confirm that the (uncredited) has been removed. The changes are already live on the site for both the title page and the name page

Cheers!

(edited)