adrian's profile
Champion

Champion

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60.3K Points

Tue, Dec 19, 2017 5:00 PM

Can't add an attribute to current running time

The current running time listed for A Christmas Story Live! is 3 hours. This is the air time and includes commercials. The running time of the feature itself is 2 hours 13 minutes. I can add the new running time but I can't correct the existing run time to add an attribute showing that it includes the commercials. Why is that?

Responses

Champion

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1.2K Messages

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43.7K Points

3 y ago

Hello Adrian,
It's objecting to the way you're trying to correct it to the same value. Your correction has the same running time as the existing running time. it says:
This running time is the same as the default running time

If you change it to the actual running time of133 mins (2 hrs 13 mins) then you should be able to add the attribute (including commercials) to the time of 180 mins as a new entry

Not every channel shows programmes with commercials and they might insert more (or fewer) commercials

    Steve

Champion

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It's still a bug in the system. The system should see the added attribute and know that is what is being corrected. I shouldn't have to play games to get the system to accept it.

Edit: For example, what if I only wanted to add an attribute to the running time. Say, I didn't know the actual running time of the feature but I know that the 3 hour running time includes commercial? That should be allowable.

Employee

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10K Messages

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235.9K Points

3 y ago

Hi Adrian -

Thanks for reporting this bug, I was able to reproduce the problem with submitting the running time update and have now filed a ticket for our tech staff to take a look at the form.  Once I have an update I will post the details here.

Champion

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2K Messages

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60.3K Points

Any update on this as I ran in to a problem on another feature as well.