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8 Messages

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262 Points

Tue, Aug 16, 2016 8:35 PM

can not select a photo for characters

I have been able to change character photos for characters on IMDb up until very recently, then I became unable to select photos anymore. I may need to talk to a technical support rep that actually works for IMDb if I can't get this figured out.

Responses

Employee

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4.1K Messages

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140K Points

4 years ago

Please can you describe the problem in more detail?  Which characters and photos and what error message are you seeing?  Please upload a screen-grab to illustrate the problem and we will be able to investigate.

Also it is worth trying with a different browser or different system and definitely with all browser plug-ins disabled (especially ad blockers) as they may be interfering with the operation of the pages. 

Employee

 • 

4.1K Messages

 • 

140K Points

4 years ago

Please can you describe the problem in more detail?  Which characters and photos and what error message are you seeing?  Please upload a screen-grab to illustrate the problem and we will be able to investigate.

Also it is worth trying with a different browser or different system and definitely with all browser plug-ins disabled (especially ad blockers) as they may be interfering with the operation of the pages. 

8 Messages

 • 

262 Points

4 years ago

thank you, you have solved my problem