C

4 Messages

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110 Points

Mon, Jan 3, 2022 7:21 PM

Answered

Bio

My sister passed away and they refuse to update with her date of death and remove her bio. The bio is creating some legal issues. 

I was denied even after emailing a copy of her death certificate. Now my lawyer has to sue to get it done. Should't be that way.

This post was created from this comment on different post

Employee

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13.4K Messages

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271.2K Points

4 m ago

Hi CAT1955 -

I'm sorry for your loss.

Concerning biographies, it is our policy not to remove biographies in their entirety, unless we first receive an updated or amended version. However, if you are aware of inaccuracies or breaches of policy contained within your sister's existing biography and bring them to our attention (by submitting an update to the Bio and including the details within the "Explanation" field), our editors will investigate and if appropriate, remove or amend the items.

4 Messages

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110 Points

4 m ago

I don't understand why her date of death was denied. I emailed a copy of her death certificate.

Employee

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13.4K Messages

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271.2K Points

4 m ago

Hi CAT1955 -

If you submitted a date of death and included a link to the death certificate, this would be verifiable evidence.  Can you post the 18-digit submission reference number associated with your update and I can investigate further?

4 Messages

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110 Points

@Michelle​ I emailed the death certificate. There's no link to it. It's not a public record.

Can you provide me with the contact info for your company lawyer so my lawyer can get in touch? This is a serious legal matter and my requests are repeatedly declined. 

4 Messages

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110 Points

@Michelle​ Here is a copy of her death certificate. I don't know what more you expect.

Employee

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13.4K Messages

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271.2K Points

4 m ago

Hi CAT1955 -

Thanks for posting the death certificate evidence, I have now approved the death date and it is now listed live on Cheryl's name page.

Cheers!