cristiana_bini's profile

8 Messages

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272 Points

Mon, Nov 25, 2019 3:52 PM

Adding new content in Storecard

Ever since it is no longer possible to upload videos to be published inside the titles with Withoutabox, we are unable to upload videos to Storecard correctly. In fact, not only the new videos of the episodes no longer appear on the TV series page (before there was always the last one released, while now there is always the last one we uploaded with Withoutabox), but often they don't even appear in the episode page even if they are in the list of videos in the series... Moreover, even when they appeared on the episode page, if we change the Slate Image, they disappear...

Responses

Employee

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1.2K Messages

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34K Points

2 y ago

Hi Cristiana, thanks for reaching out. To clarify, do you currently have access to your company through Scorecard

8 Messages

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272 Points

Hi Elizabeth, of course I currently have access to MDL Motus through Scorecard 

8 Messages

 • 

272 Points

2 y ago

Hi Elizabeth, of course I currently have access to MDL Motus through Scorecard 

Employee

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1.2K Messages

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36.3K Points

2 y ago

Hi Cristiana,

Thanks for your response.

I've reviewed the IMDb user account associated with this email address, you don't seem to have Scorecard access - as a result will be unable to submit videos.

If you signed up via another email address, please get in touch via our contact form using that address.

If you haven't signed up with any account, you can find out how to do so here.

I hope this helps.

Joel

8 Messages

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272 Points

1 y ago

Hi Joel,

Happy new year!

I don't know which email address you checked, anyway the MDL Motus email address is 
mariodandrea2016@yahoo.com.

The trouble is not that we can't submit videos, but as I wrote:

the new videos of the episodes no longer appear on the TV series page
(before there was always the last one released, while now there is always the last one we uploaded with Withoutabox) 

Often they don't even appear in the episode page even if they are in the list of videos in the series...

Moreover, even when they appeared on the episode page, if we change the Slate Image, they disappear...

I hope you can help us

Thanks a lot for your availability

Cristiana






 

8 Messages

 • 

272 Points

1 y ago

I really need the help of someone from the staff. I just discovered that in the list of Roberto Leoni Movie Reviews TV series titles https://pro.imdb.com/title/tt7600892/videos all the videos downloaded with Storecard result older than the older video downloaded with Withoutabox!!!
That's why on the home page of the TV series there is always the last episode downloaded with Withoutabox (Rosemary's Baby)
I suppose that there is an error and their release date result the date of the beginning of the TV series...
Please help us ASAP...