Hello, I currently work for a Talent agency that represents quite a lot of celebrities. But I am having problems updating their contacts. I have tried both IMDbPro and IMDb. In IMDbpro it says, the submissions will be processed within 24 hours but they never appear on the site.
And the ones done from IMDb.com get declined almost immediately showing the cause 'Your contribution has been declined. We did not capture a specific reason during processing.'
So what is actually going on here? What do I need to do to get these submissions approved? I have contacted support with details but they did not provide any actual solution. I am at loss here. Please give me an effective solution.
Thanks in advance.