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10 Messages

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280 Points

Sat, Jun 1, 2019 12:07 PM

#190414-204939-837000 character name correction declined with unable to verify

#190414-204939-837000

I submitted a character name correction. I even submitted a comment describing why it should be corrected. I got declined with unable to verify, which in this case (I included a comment) was completely and totally discouraging; what else could I do.

That was a month and a half ago. I'm finally getting back to it because I recently posted here and the response from an official rep was completely and totally encouraging.

Could you check this, please?

Responses

Employee

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695 Messages

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19.8K Points

a year ago

Hi Rich,

Thanks for your message.

If you have submitted an update and it has not been accepted, it means that our editors were probably unable to verify it and need further information/additional evidence.

If you are adding a credit for a film or TV show, the best evidence is a screen grab/image showing your name and credit as it appears in the main or end titles of that show. 

Thank you in advance.

10 Messages

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280 Points

I can tell that IMDb has received my message. No one has read my message.

Employee

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3.6K Messages

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76.5K Points

Thanks Rich, I've taken a look and in this instance I have amended the character name based on the history of the credit. In future though, if you can supply some form of on screen evidence it will give you a much better chance of having your modification submission accepted first time.

Thanks,
Will

10 Messages

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280 Points

Thanks Will!

I have to say that it seems that the "Unable to verify" is recent. It also seems that requiring screen grabs, etc. is recent.

Thanks again.